Learning Center
Service Status

Resolved Issues

The RingCentral Operations team resolved an issue affecting Incoming calls and faxes for users in the 432 area code. The incident started on Mar-30, 2015, 10:05am Pacific and was resolved on Mar-30, 2015, 3:28pm Pacific. We apologize for any service interruption to your business.

To see if your account may be affected, go to the Service Status site.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings