Learning Center
Service Status

Resolved Issues

RingCentral’s underlying carrier is experiencing a transport issue that may cause inbound calls and faxes to fail in Abilene Texas. Users should still be able to check current voicemails and make and receive calls from within their RingCentral account. Our carrier has not provided an ETA on repair. RingCentral is working to move inbound traffic via an alternate path. This process will take up to eight hours to complete. As more information is available, RingCentral will provide an update. Incident start time: 5:30am PDT July 1, 2015 Updated: 11:04am PDT July 1, 2015

To see if your account may be affected, go to the Service Status site.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings