Learning Center
System Status

Resolved Issues

The RingCentral Operations Team resolved an issue affecting some customers whose mobile, digital lines and softphones were unable to connect to the RingCentral network. The incident started on 14-OCT-2014, 10:00 am Pacific and was resolved on 14-OCT-2014 10:50 am Pacific We apologize for any service interruption to your business.

The RingCentral Operations Team resolved an issue affecting incoming and outgoing voice quality issue and delay dial tone. The incident started on 07-Oct-2014 08:14 am Pacific and was resolved on 07-Oct-2014 9:06 am Pacific. We apologize for any service interruption to your business.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings