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Learning Center
Service Status

Current Issues:

RingCentral has received reports that a major Internet Service Provider (ISP) is experiencing issues within their network. This is affecting traffic to and from many locations, including our Data Centers. We have made internal routing changes in order to mitigate the issue, and all services have been restored as of 2016-04-29 08:09AM PST.


To see if your account may be affected, go to the Service Status site.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings