Learning Center
System Status

Resolved Issues

The RingCentral Operations Team resolved an issue affecting delays in Business SMS texts for some RingCentral US customers. The incident started on 18-Sept-2014, 1:30 am Pacific and was resolved on 18-Sept-2014, 5:40 am Pacific. We apologize for any service interruption to your business.

The RingCentral Operations Team resolved an issue affecting incoming & outgoing calls for RingCentral users. The incident began on 09/10/2014, 11:40am Pacific and was resolved on 09/10/2014, 11:41am Pacific. We apologize for any service interruption to your business.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings