Learning Center
System Status

Resolved Issues

The Service Provider for SMS text resolved the issue affecting delays in Business SMS texts for some RingCentral customers. The incident started on 08/21/2014, 6:45 am Pacific and was resolved on 08/21/2014, 9:15 am Pacific. We apologize for any service interruption to your business.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings