Learning Center
System Status

Resolved Issues

The RingCentral Operations Team resolved an issue affecting incoming calls for Houston, TX area customers. The incident began on 7/23/2014, 12:20pm Pacific and was resolved on 7/23/2014, 12:55pm Pacific, Resolution time. We apologize for any service interruption to your business.

The RingCentral Operations team resolved an issue affecting incoming calls for some customers with USA phone numbers. The incident started on 7/22/14 at 11:01AM PDT and was resolved on 7/22/14 at 14:50 PDT. We apologize for any service interruption to your business.

The general support line is now back to normal operation. The incident began on 07/22/2014 08;45 pst and was resolved on 07/22/2014 09:45AM pst. We apologize for any inconvenience to your business. Please note that you can always contact Support by submitting an online case at http://success.ringcentral.com/RCContactSupp. We will keep you informed with online and email status updates.

Group Settings Overview

As an administrator or call queue manager, add and create call queues any time you want a specific group of users such as sales, support or billing to share incoming calls.


Give each call queue an extension or its own direct number (local or toll-free).


Administrators and call queue managers can:

Set up business hours Set greetings & hold music
Add Call Queue Members Set call handling & forwarding
Set advanced call handling Set messages & notifications


Next Suggested Topic: Set Up Business Hours

Other Settings Sections: Company Settings, User Settings