Adding Phone Numbers to Your RingCentral Account

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SummaryHow do I add a phone number to my RingCentral online account?
Details
Adding Phone Numbers to your RingCentral account can be done by an Account Administrator. These numbers can be assigned to your User's extension, or Auto-Receptionist. Follow these steps to add a telephone number to your RingCentral account.
 

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

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Step 3: 

Click Phone Numbers.

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Step 4:

Click the Add Number

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NOTE: For instruction on how to add a Company Fax Number, go to Creating and Assigning a Dedicated Fax Extension.
 

Step 5:

After you click Add Number, you will see the Number Selector window where you can choose to add the following numbers:

Option 1: Local Number (Domestic)
Option 2: Toll-Free Number
Option 3: Vanity Number
Option 4: International Number
 

• Local Number (Domestic)

Step 1: 
Select Option 1: Local Number (Domestic).
Select the State/Province and Area Code so you can select a number. Click Next after choosing a number. 

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Step 2: 
Assign the phone number that you wish to add, and then click Confirm.

• Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.
 
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• Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 3: 
You will be asked if you wish to order more numbers. Click Yes to order more numbers, and then follow the previous step (Step 2). Click No to continue. 

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Step 4: 
Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Continue

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Step 5: 
Click Done
 
 

• Toll-Free Number

Step 1: 
Select Option 2: Toll-Free Number, and then select the number that you wish to add to your service. Click Next after selecting the number.

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Step 2: 
Assign the phone number that you wish to add, and then click Confirm.

• Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.
 
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• Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 3: 
You will be asked if you wish to order more numbers. Click Yes to order more numbers, and then follow the previous step (Step 2). Click No to continue. 

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Step 4: 
Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Continue

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Step 5: 
Click Done
 
 

• Vanity Number 

A Vanity Number is a personalized phone number that also corresponds to a distinctive combination of letters on the telephone keypad, such as 1-888-MTRGAGE or 1-888-GARDENS, that is easy to remember. To add a Vanity Number, follow the steps below:
 
Step 1: 
Select Option 3: Vanity Number
Use * (asterisk) as a wildcard when searching for available numbers. If you want to find a number that ends with 'SALE', enter ***-SALE. 
Click Next after choosing your Vanity Number. 

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Step 2: 
Assign the phone number that you wish to add, and then click Confirm.

• Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.
 
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• Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 3: 
You will be asked if you wish to order more numbers. Click Yes to order more numbers, and then follow the previous step (Step 2). Click No to continue. 

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Step 4: 
Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Continue

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Step 5: 
Click Done

NOTE: After you click Next, the Vanity Number that you chose will be added to your list of Pending Numbers. Pending Numbers are not yet active on your account, either because you are transferring them from another provider or have requested a vanity number, which can take time to activate. We work to make the process as fast as possible, but some carriers have a long turnaround times. To view your Pending Numbers, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Pending Vanity Numbers.

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IMPORTANT: A one-time $30 setup fee will be applied to your account after the Vanity Number is activated on your account. For more information, visit the miscellaneous section of the Number Transfer Request Frequently Asked Questions.
 

• International Number

The RingCentral International Numbers feature lets you create a virtual presence in a foreign country by allowing you to add an International Number. 

International Geographic Number
International Toll-Free Number
 

• International Geographic Number

Step 1: 
Select Option 4: International Number.
Choose Geographic Number, and then select the Country.
After selecting the Country, you will be allowed to select the International Geographic Number for your account. 

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NOTE: Proof of address is required for some countries. If you are unable to select a number, you will be given instructions to contact RingCentral.
 
Step 2: 
Assign the phone number that you wish to add, and then click Confirm.

• Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.
 
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• Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 3: 
You will be asked if you wish to order more numbers. Click Yes to order more numbers, and then follow the previous step (Step 2). Click No to continue. 

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Step 4: 
Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Continue

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Step 5: 
Click Done

 

• International Toll-Free Number

Step 1: 
Select Option 4: International Number
Choose Toll-Free Number, and then select the Country.
After selecting the Country, you will be allowed to select the International Toll-Free Number for your account.

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NOTE: If you are unable to select a number, you will be given instructions to contact RingCentral.
 
Step 2: 
Assign the phone number that you wish to add, and then click Confirm.

• Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.
 
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• Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 3: 
You will be asked if you wish to order more numbers. Click Yes to order more numbers, and then follow the previous step (Step 2). Click No to continue. 

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Step 4: 
Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Continue

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Step 5: 
Click Done

 
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