Setting your Company Business Hours, Timezone and Time Format

« Go Back

Article

 
SummaryHow do I customize my company business hours and timezone settings?
Details
Company Hours settings refer to your company's call handling rules during and after your company business hours. In this section of your account, you can choose the following Call Handling settings for your company:
 
• 24 Hours - Select if you want incoming calls handled the same way all the time, every day.

• Specify Hours - Select if you want incoming calls handled differently when your business is open and when it's closed.

Click on the links below to set up your company call handling settings:
 
 

Specify your Company Business Hours


NOTE: You need to be an Account Administrator to perform this action.
 

Step 1:

Step 2:

Go to Admin Portal, and then select Phone System.

User-added image

Step 3:

Click Auto-Receptionist.

User-added image

Step 4:

Select Company Hours.

User-added image

Step 5:

Under Company Hours, select Specify Hours. Once this is selected, you can specify how incoming calls will be handled when your business is open and when it's closed.

User-added image

Step 6:

Once changes have been made, click Save.

User-added image

You just specified your company business hours.
 

• Set your Company Business Hours to 24 Hours (24 hours, 7 days a week)


NOTE: You need to be an Account Administrator to perform this action.
 

Step 1:

Step 2:

Go to Admin Portal, and then select Phone System.

User-added image

Step 3:

Click Auto-Receptionist.

User-added image

Step 4:

Select Company Hours.

User-added image

Step 5:

Under Company Hours, select 24 hours. Once this is selected, all incoming calls will be handled the same way all the time.

User-added image

Step 6:

Once changes have been made, click Save.

User-added image

You just set your company hours to 24/7.
 

• Set your Company's Time Zone and Time Format

Setting the correct Timezone ensures that you will not miss any calls when you specify your company's hours of operation. 

NOTE: You need to be an Account Administrator to perform this action.
 

Step 1:

Step 2:

Go to Admin Portal, and then select Phone System.

User-added image

Step 3:

Click Auto-Receptionist.

User-added image

Step 4:

Select Regional Settings.

User-added image

Step 5:

Under Regional Settings, click on the drop-down under Time Zone to select the correct timezone.

User-added image

Step 6:

Set your preferred Time Format. The Time Format you will select will be set as the default for the entire company, unless the User changes their preference in their own extension.
 
• 12 h (example: 11:00 PM)
• 24 h (
example: 23:00)

User-added image
 

Step 7: 

Once changes have been made, click Save.

User-added image

You just set your company's time format and timezone.
 
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information