Submitting a Number Transfer Request in your online account

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SummaryAs an Account Administrator, how do I submit a Number Transfer Request in my online account?
Details

Submitting a Number Transfer Request for non-RingCentral phone numbers can be done through your online account. This can be done for numbers that need to be transferred to RingCentral.

IMPORTANT: SMS service may be interrupted for 72 hours for those numbers bundled with the SMS feature while the number is ported into RingCentral. Only the phone number may be transferred to RingCentral for those bundled with DSL service.

This article shows how Account Administrators can submit a number transfer request via the RingCentral online account.


Step 1:

Log in as an Administrator to your RingCentral Online Account.

Step 2:

Go to Admin Portal, and then click Phone System.
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Step 3:

Click Phone Numbers.

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Step 4: 

Under the Company or Assigned tab, Forward Number.

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NOTE: You can also go to the Transferred and Vanity tab, and then click 

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Step 5:

Under the Use My Existing Number window, click the type of number that needs to be transferred to RingCentral.

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NOTE: You may maintain a phone number with a current provider and have calls forwarded automatically to your RingCentral Account, select Forwarding Calls to Your RingCentral Number .  

Step 6: 

Depending on your selection, different steps apply. Click on the links below for specific instructions:

Local US Number
Canadian Number
Toll-Free Number
International Number

 

Transferring Existing Numbers for both Local US Number, and Canadian Number


Step 1:

The Pre-Check window has 7 preliminary questions which you need to answer with either a Yes or No.

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Use the table below as a guide in answering the pre-check questions:

Transfer Request - Guide Table


Step 2: 

Enter the Billing Telephone Number (main number of your account with your current provider). 

Under Enter numbers you would like to transfer, enter the phone numbers (other than your Billing Telephone Number*) in your existing account that you would like to transfer to your RingCentral account. Click Next.

NOTE: Do not include your Billing Telephone Number on the list in the field provided. If you want to include your Billing Telephone Number in the transfer request, tick I want to transfer my Billing Telephone Number. If it's the only number in the account, leave the Enter numbers you would like to transfer field blank.

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Toll-Free Number


Step 1:

Have your billing statement ready for uploading and then select Yes under the Pre-Check window. 

NOTE: You need to have the latest bill ready first before proceeding with the number transfer request .

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Step 2:

Enter the telephone numbers you need to transfer to RingCentral and then click Next. Separate each telephone number with commas or semicolons.

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Step 3:

Under the Date & Mapping window, you have the option to select a temporary number to be replaced.

To learn how to Select Temporary Number, click here.

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Step 4:

If not, click Next.
Proceed to next step.
 

International Number


Step 1:

To use your existing International Virtual Number with RingCentral, we require additional documentation including letter of authorization and proof of address. Please call RingCentral US at 1-800-820-3676 and 1-925-301-8209 for additional information on how to port your existing International Virtual Number

 

Select Temporary Number

Once transfer date has been selected, you have the option to select a temporary number to be replaced. To learn how to do this, follow the steps below.

NOTE: You have the ability to replace your temporary numbers all at once for up to 100 numbers. Temporary numbers are given to you when you first sign-up with RingCentral, this step allows you to map the temporary numbers to the numbers you wish to port.  Once the porting is complete, the temporary number will be replaced by the ported number.
 

Step 1:

Click Select Temporary Number.

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Step 2:

Under the Choose Temporary Number window appears, select the number by clicking the radio button beside it. Click Next.

NOTE:  Every temporary number assigned at purchase will be listed here.

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NOTE:  The temporary number will be replaced after the number has been completely transferred to RingCentral.  Extensions and calling rules that you have set up will remain in place after the transfer.
 

Step 3:

Review the number that is matched with temporary numbers. 
Click Next
Proceed to next step.
 

Step 7:

Under the Account Confirmation window, enter the telephone number’s account information based from your service records.  Click Next.

NOTE:  Ensure that all necessary fields are filled in and all information is accurate to avoid rejections.  If you are unsure of the account information stated above, contact your current service provider. 

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Type of Account – Select Business or Residential.
 
Name on Account – Enter the name of the individual authorized to make changes on the account with your current provider.
 
Company Name – Enter the exact company name as it is on file with your current provider.
 
Service Address – Enter the address where the physical phone service is. Please check that you are not entering the billing address if it is different as it will cause the order to be rejected.  You must separate the service address into the respective fields.  There are pull-down menus for pre-directional fields, and post-directional fields.
 
Your Contact Phone Number– Enter the number where we can reach you if necessary.

 
NOTE:  Certain carriers will require an account number which is separate from your billing telephone number and/or a PIN.  If the number being transferred is a mobile number, you will need to enter the PIN provided by your carrier.

Verify the information you provided before you click Next.  You may click the Back button to make corrections.
 
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IMPORTANT:  You must notify your phone company if you have any numbers associated with your current billing phone number otherwise, your provider may reject your transfer request.
 

Step 10:

If you are not transferring all of your phone numbers in the same Billing Account Number, you can list the remaining phone numbers in the Additional Comments box, and the action to be taken for each phone number (Remain, disconnect, ext.). You can also provide any additional information or instructions to support a successful number transfer experience.

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Step 11:

Under Letter of Authorization, go over the terms and conditions and tick the I Agree check box. Click Next to complete the request.

NOTE:  A Bandwidth Letter of Authorization will be generated for Neustar orders. For numbers that are not ported with Neustar, a slightly different Letter of Authorization will be generated.

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Step 10:

Once the number transfer request is successful, a message prompt informs you of the progress of the number transfer request and other details. Click Complete
 

NOTE: To check for status updates of your number transfer request:

• Log in to your RingCentral account and look under Admin Portal > Phone System Phone Numbers > Transferred and Vanity.

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See Also:

Number Transfer Request Frequently Asked Questions
Checklist to prevent Number Transfer / Porting Rejection

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