This article will provide you an overview of the Alphanumeric Password
i. What's new?
iv. Related articles listingWhat's new?
Starting in November 2013
, new RingCentral customers will be required to create an alphanumeric password and PIN. Existing customers will be prompted to use alphanumeric passwords if they:
• Activate or add new extensions
• Reset or change passwords
After the rollout of the Alphanumeric password, you will now have two (2)
items for your account:
• Alphanumeric password - Online Account, Mobile App and Softphone
• PIN - Phone access (i.e. Voicemail, Virtual Calling Card, etc.)
IMPORTANT: After updating to the alphanumeric password you must use the latest version of the Smartphone mobile app, Softphone, and SalesForce App for the alphanumeric password to work. To learn how to update your Softphone, click here. For mobile apps, download the latest version of the app from the Google Play Store or iTunes App Store.
You will find below the required settings for the following:
• Minimum of 8 Characters
• Maximum of 32 Characters
• At least one (1) letter
• At least one (1) number
• At least one (1) special character (!, @, $, #) or upper case letter
NOTE: For example, you can use Ringcentral8 or ringcentral@2014.
If you want to change or reset your password form the online account, you must also change both the Alphanumeric Password
. Changing the Security Question
is optional. To learn how to do this click here
• Minimum of 6 numbers
• Maximum of 10 numbers
• Non sequential
• Non repeating
NOTE: For example, you can use 0917515 or 6259735874.
You can reset your PIN over the phone using the Phone IVR. Only the PIN can be reset, there's no option to reset the alphanumeric password through the Phone IVR.
You will find below the possible scenarios that you may encounter relating to the Alphanumeric Password and PIN feature. Click on the links to know more.
Related articles listing
You will find below the list of other articles relating to the Alphanumeric Password and PIN feature. Clicking on the titles will automatically direct you to the article content.