Alphanumeric Password and PIN Overview

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SummaryWhat is Alphanumeric Password and PIN?
This article will provide you an overview of the Alphanumeric Password and PIN.

What's new?

In December 2015, ALL RingCentral customers will be required to create alphanumeric Password and PIN. Customers were prompted to update to an Alphanumeric password.

User-added image
After the rollout of the Alphanumeric password, customers have two (2) items for their account:
• Alphanumeric password
Online Account, Mobile App, Desktop App and RingCentral Meetings

Phone access (i.e. Checking Voicemail Messages Over the Phone, Virtual Calling Card, Account Management using the RingCentral Interactive Voice Response)

IMPORTANT: After updating your password, you must use the latest version of the RingCentral Mobile App, RingCentral Desktop App, RingCentral Meetings and RingCentral Salesforce App for the alphanumeric password to work. If you are still using the Legacy SoftPhone, click here to learn how to update the Legacy SoftPhone to the latest version of the RingCentral Desktop App. For RingCentral Mobile Apps, download the latest version of the app from the Google Play Store or iTunes App Store.


You will find below the required settings for the following:

• Alphanumeric password

• Minimum of 8 Characters
• Maximum of 32 Characters
• At least one (1) letter
• At least one (1) number
• At least one (1) special character (!, @, $, #) or upper case letter

NOTE: For example, you can use Ringcentral8 or ringcentral@2014. 


• Minimum of 6 numbers
• Maximum of 10 numbers
• Non sequential
• Non repeating

NOTE: For example, you can use 0917515 or 6259735874.


You will find below the possible scenarios that you may encounter relating to the Alphanumeric Password and PIN feature. Click on the links to know more.

Related articles listing

You will find below the list of other articles relating to the Alphanumeric Password and PIN feature.  Clicking on the titles will automatically direct you to the article content.
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