04/13/18 13:15 PM  

How to reset password for my online account | RingCentral

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SummaryReset the password for your RingCentral online account, if you are unable to remember your password and the password that you used to log in is incorrect.

How to reset password for my RingCentral online account

1. Click the Forgot your Password? link.
  • Phone
  • Email
Forgot Password - Phone or Email
2. Click Reset.
  • Phone

    NOTE:  You will need to specify your Extension Number if there are two (2) or more Administrators on your RingCentral account and to avoid confusion from resetting a different User account.
click Reset
  • Email
Reset - Email
3. Enter the answer to your Security Question and then, click Submit.

answer Security question

NOTE: If you are a non-Admin User and unable to remember the answer to your Security Question, contact your RingCentral Account Administrator to reset your password. 

If you are a RingCentral Account Administrator and you are unable to remember the answer to your RingCentral account's Security Question, Call RingCentral Customer Support for Account Verification Procedures. Once your account is verified, RingCentral Support will reset your password, which you can update or change when you are logged in.

4. If you are able to provide the correct answer to your Security Question, an email will be sent to the Email Address set on your extension.

reset password prompt

5. Access your email account, and open the RingCentral notification email (from: service@ringcentral.com) in your Inbox. Click the link on the email to reset your password.

NOTE: If you are unable to find the email in your inbox, look for it in the Spam folder.

reset password email

6. Enter your New Password, and then retype it on the Confirm Password box. Click Save.

NOTE: Your new alphanumeric password must comply with RingCentral's Password Criteria: 

• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers

Enter new password

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