03/21/18 00:57 AM  

Consultative or Warm Transfer: Cisco Phones

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SummaryActive calls can be transferred directly to your voicemail using your Cisco desk phone. Consultative or warm transfer lets you speak with the other party before completing the transfer.
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Consultative or Warm Transfer on Cisco SPA303, SPA508g and SPA514g


1. During an active call, press xfer. The call is placed on hold after you press xfer, and a new line is opened to dial the number or extension where the call will be transferred.

2. Enter the number to which you want to transfer the call, then press the Dial softkey or wait a few seconds.

3. Press the xfer softkey after the phone begins to ring, or at any time after the phone is answered.

NOTE: If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel softkey to make your changes before the call is transferred.


Consultative or Warm Transfer on Cisco SPA525g and SPA525g2


1. During an active call or with a call on hold, press Transfer.

2. Enter the number or extension to where you want to transfer the call.

3. Press Dial. The call is placed on hold and a new line is opened to dial the number.

4. After the 2nd line begins to ring, press Transfer, to transfer the call without waiting for the other person to answer, and then hung up. To transfer after speaking privately to the other person, press Transfer at any time during the conversation.

NOTE: If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the second line button again to get a dial tone.

 

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