Difference between Call Queue group and Ring Group
RingCentral provides 2 options to direct calls to a group depending on your needs.
Call Queue group
A Call Queue group is a group of Users which receive queue calls to be answered by the next available member of the group. This is useful when you are expecting several calls to be coming to a direct number.
Creating a Call Queue group is beneficial if for example, you have a group of IT support agents that need to answer queue calls coming into your support line.
Setting Up a Call Queue group
A Ring Group is a group of forwarding numbers within an extension that ring when the hosted extension rings.
You can set up a Ring Group if you will be going out of town for a few days and would like the receptionist to receive the calls made to your direct number. See User: Configure Call Forwarding to learn how you can list the receptionist under the Call Handling & Forwarding section on the RingCentral Online account so that the receptionist's phone will ring when someone calls your number.
Admin: Configure a User's Call Forwarding