01/04/18 20:23 PM  

How to Collect HAR Logs in Chrome and Firefox

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SummaryHow to Collect HAR Logs in Chrome and Firefox?
Details
When it comes to troubleshooting things that occur on the Online Portal, it’s very helpful for Support to gather the HAR (HTTP Archive Viewer) logs. Let’s say you receive an error message when trying to make a change via the Online Portal. Support will need to gather the HAR & VAR logs from your web browser in order to dig deeper and see what is going on behind the scenes – basically, how your browser is interacting with the current site it is on.

Collecting HAR/VAR Logs in Chrome
Collecting HAR Logs in Firefox
 

Collecting HAR/VAR Logs in Chrome

Step 1:

Open a Google Chrome browser and press F12.
 

Step 2:

Go to Network and make sure that the Preserve log is ticked.

Network tab
 

Step 3:

Select Console and Make sure Preserve Log is ticked.

Console tab
 

Step 4:

Replicate the issue.
 

Step 5:

Right click anywhere in Console Log and Select Save As.
 

Step 6:

Save the file in downloads or on the desktop.
 

Step 7:

Select the Network tab.
 

Step 8:

Right click anywhere in the Network logs and select Save as HAR with Content.

Network lags
 

Collecting HAR Logs in Firefox

Step 1:

Open a Firefox browser.
 

Step 2:

You can either press Ctrl+Shift+E or select Menu > Web Developer.

web developer
 

Step 3:

Select Network.

Network
 

Step 4:

The Developer Network Tool will open – make sure the Network Tab is selected.
 

Step 5:

Replicate the issue that occurred.
 

Step 6:

Right click within the Developer Tool and select Save all as HAR.

Save all as HAR
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