When it comes to troubleshooting things that occur on the Online Portal, it’s very helpful for Support to gather the HAR (HTTP Archive Viewer) logs. Let’s say you receive an error message when trying to make a change via the Online Portal. Support will need to gather the HAR & VAR logs from your web browser in order to dig deeper and see what is going on behind the scenes – basically, how your browser is interacting with the current site it is on.Collecting HAR/VAR Logs in ChromeCollecting HAR Logs in Firefox
Open a Google Chrome browser and press F12.
Go to Network
and make sure that the Preserve log is ticked.
and Make sure Preserve Log
Replicate the issue.
Right click anywhere in Console Log and Select Save As.
Save the file in downloads or on the desktop.
Select the Network tab.
Right click anywhere in the Network logs
and select Save as HAR with Content
Open a Firefox browser.
You can either press Ctrl+Shift+E
or select Menu > Web Developer
The Developer Network Tool will open – make sure the Network Tab is selected.
Replicate the issue that occurred.
Right click within the Developer Tool and select Save all as HAR