07/11/18 18:36 PM  

Salesforce Integration - App does not load | Sad Face icon | Chrome browser | RingCentral

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SummaryRingCentral Salesforce app does not load when using Chrome browser. Works on Firefox, Edge, and Internet Explorer.
Details
 

Salesforce app does not load on Chrome browser | Shows sad face icon

 


Issue:


The RIngCentral Salesforce application shows a "Sad Face" icon when using the Chrome browser but works fine in Firefox, Edge, and Internet Explorer. Here is what the icon looks like:

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Troubleshooting:


1. Clear cache and cookies in Chrome to see if that corrects the issue. If not go to step 2.
2. Initiate Incognito mode (Ctrl + Shift + n) in Chrome and test to see if the issue persists.
3. If running in Incognito mode corrects the issue
- go back into normal mode and
- disable Chrome browser extensions. 
 

Go to Settings / More Tools / Extensions
 
 
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4. Once in the extensions section, disable all chrome extensions and test again.
- If this corrects the issue, you can isolate which Chrome extension(s) are the issue by turning them back on 1 by 1.
- Once identified, leave the Chrome extension(s) turned off that are causing the issue.
 



In a real world case, the Chrome extension that caused the issue was "Ghostery - Privacy Ad Blocker"


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