08/14/18 17:51 PM  

Call Queue - Access the Call Handling Section | RingCentral

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SummaryThis article discusses how to access the Call Handling section of a Call Queues group. Call queues allow you to distribute calls to custom groups or departments you set up. Create a call queue when you want a specific group of users (such as Sales, Support or Billing) to share incoming calls.
Details
 

Call Queue - Access the Call Handling Section

NOTE: Only Account Administrators or a Call Queue Manager can set up and configure call queues.



1. Log into your RingCentral account as an Administrator

NOTE: You can also log in as the Call Queue Manager. 

 

2. Steps for a Call Queue Manager

    Steps for an Administrator

Under the Admin Portal, go to Phone System and then click Groups. On the Group's List, select the Call Queue group that you wish to modify.

call queue group

 

3. Click Call Handling & Members.

call handling

 

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