Call Queue - Admin: Assign Overflow Call Queues
1. Select the Call Queue group that you would like to configure, and then click Call Handling & Members.
2. Click Overflow, and then toggle the switch on Enable Send Calls to Overflow Queue.
3. Select your Overflow Queue/s from the list. Members of the selected call queue/s will receive overflow calls coming from the primary call queue. A maximum of three (3) queues can be selected.
NOTE: Click and hold the button beside the check box to drag and change the order.
IMPORTANT: The Primary Call Queue trying to enable queue overflow should not have Simultaneous Ringing selected in its Call Handling settings. If Simultaneous Ringing is turned on, you will get a pop-up notification to change your call handling preference to Rotation or Fixed in order to enable the overflow queue.
4. Click Save.
Call Queue - Overflow Call Queue Overview | RingCentral