Call Queue - Enable or Disable Overflow Call Queues
Enable a Call Queue
Hover on the the Call Queue group that you want to enable and click Enable.
Disable a Call Queue
Hover on the the Call Queue group that you want to disable and click Disable.
NOTE: The Call Queue will not receive calls when it is disabled.
Click the Disable button on the confirmation window.
You can also enable or disable a Call Queue from the Call Queue group's Information screen.
Click Enable or Disable under Status, and then click Save.
Call Queue - Overflow Call Queue Overview | RingCentral