08/14/18 19:18 PM  

Call Queue - Enable or Disable Overflow Call Queues | RingCentral

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SummaryAdministrators and Call Queue Managers can easily enable or disable Overflow Call Queues in the online account. Overflow Call Queues can only be enabled if your primary call queue is set to Rotational or Fixed Call Handling policy. When disabled, the Call Queue can be enabled again at a later time or deleted if your company no longer needs it.
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Call Queue - Enable or Disable Overflow Call Queues


Enable a Call Queue

Hover on the the Call Queue group that you want to enable and click Enable.

IMPORTANT: Overflow Call Queues can only be enabled if your primary call queue is set to Rotational or Fixed Call Handling policy. Check Setting Up Call Handling for Business Hours and After Hours of a Call Queue group for more information.


call queue - enable

 

Disable a Call Queue 

Hover on the the Call Queue group that you want to disable and click Disable.

NOTE: The Call Queue will not receive calls when it is disabled.

call queue - disable

Click the Disable button on the confirmation window.

Click the Disable button on the confirmation window.

You can also enable or disable a Call Queue from the Call Queue group's Information screen.
Click Enable or Disable under Status, and then click Save.

call queue - enable or disable


See Also:

Call Queue - Overflow Call Queue Overview | RingCentral

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