09/12/18 19:43 PM  

RingCentral App (Glip) - Mobile | Presence Status| iOS and Android

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SummaryPresence allows RingCentral App (Glip) Users to know the extension status of their colleagues. This article discusses the Presence appearance of Users on the RingCentral App (Glip) on iOS and Android devices,when they are away from their desk, in a meeting, or in an active call on the RingCentral Phone.
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Presence Status | iOS and Android

• When Away - When a User becomes inactive on desktop/web, they will appear as Offline (Gray).

NOTE: Only on mobile. On desktop/web, Presence status is Yellow.

• On an active call on RingCentral phone - Red "busy" presence will show on mobile. Once call ends/disconnected, the user will return to their previous presence status.

NOTE: This is on all endpoints: RingCentral App (Glip), RingCentral Phone, RingCentral deskphone.

• Starts/Joins a RingCentral Meeting - Red "busy" presence will show on mobile. When the meeting ends, is disconnected or interrupted, the user will return to their previous presence status.

NOTE: RingCentral Meetings for Desktop version must be 10.2 build or later. RingCentral Meetings Mobile version must be 5.4 build or later.


See Also:

RingCentral App (Glip) - Overview
RingCentral App (Glip) - Links

 

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