08/10/18 19:29 PM  

Difference between User Greeting and Voicemail Greeting | RingCentral

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SummaryCalls going straight to voicemail? Know the difference between a User Greeting and Voicemail Greeting
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Scenario: Users mistakenly record a custom Voicemail Greeting under the User Greeting section. This gives the wrong impression that calls are going straight to voicemail.
 

What is a User Greeting?


User Greeting is the first message that a caller hears before the caller connects to your phone. It allows the caller to verify that they've called the correct person. 

Turn on this option when you want the system to answer the call with a recorded Welcome Message,

NOTE: This is not a personal voicemail announcement.

Default User Greeting: "Thank you for calling (John Smith)." 

Custom User Greeting: This could be anything that you want the caller to hear - a personal welcome message, a promotion that your company  is running, or even the latest music by your favorite artist. You can record this message over the phone, or pre-record your message on your computer and upload the mp3 file to the system.

To go to the User Greeting section:

AdministratorLog In to your RingCentral Account > Click My Extension > Settings > Screening, Greeting and Hold Music > User Hours/After Hours > User Greeting

UserLog In to your RingCentral Account > Click Settings > Screening, Greeting and Hold Music > User Hours/After Hours > User Greeting
 

What is a Voicemail Greeting?


Voicemail Greeting is where you setup your voicemail message for missed calls. For calls to be forwarded to your voicemail, the Take Messages feature should be enabled first. 

Voicemail Greeting can be set to default, or you can record your personalized voicemail greeting.

Default Voicemail Greeting: "Your call has been forwarded to the voicemail for (John Smith). No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

Custom Voicemail Greeting: Record any message you want, just like recording your message on an answering machine. You can record this message over the phone, or pre-record your message on your computer and upload the mp3 file to the system.

To go to the Voicemail Greeting section:
AdministratorLog In to your RingCentral Account > Click My Extension > Settings > Messages and Notifications > User Hours/After Hours > Enable Take Messages > Voicemail Greeting. 

User
Log In to your RingCentral Account > Click Settings > Messages and Notifications > User Hours/After Hours > Enable Take Messages > Voicemail Greeting. 

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