08/16/18 19:39 PM  

Difference between RingCentral Contact Center and RingCentral Office

« Go Back

Article

 
SummaryThis article compares which needs are addressed by RingCentral Contact Center and RingCentral Office. Click on the links below to learn more about RingCentral Contact Center and RingCentral Office features.
Details

 

Differences between RingCentral Contact Center and RingCentral Office

 

What is RingCentral Contact Center?

RingCentral Contact Center provides you solutions that dramatically improve the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. With powerful administrative tools and a simple drag-and-drop development environment, RingCentral Contact Center offers different products and plans dependent on the need of your call center.


RingCentral Contact Center product page: https://www.ringcentral.com/contact-center/overview.html


 

What is RingCentral Office?

RingCentral Office gives your business everything you need to streamline your operations with unified communications. With a cloud-based phone system, you can configure multi-level IVRs and custom call queues and departments. Empower your employees to work anywhere with their own devices using RingCentral Desktop apps, mobile apps. RingCentral Office connects your office, remote and mobile employees under one phone system, regardless of their location.


RingCentral Office product pagehttps://www.ringcentral.com/office/how-it-works.html


 

How to know if I should get RingCentral Contact Center or RingCentral Office?


If you need solutions to manage your Call Center's communication and analytics needs - get RingCentral Contact Center.

If you need a replacement for your company's traditional PBX phone system and want to move to a cloud based unified communications solution - get RingCentral Office.

for an in-depth comparison based on your needs:  https://netstorage.ringcentral.com/datasheets/cc_breadth_customer_engagement.pdf


Get RingCentral Contact Center if your needs include:
• Smart routing and communication tools for your call center.
• Advanced call center analytics and workforce management capabilities.

RingCentral Contact Center Plans and pricing: https://www.ringcentral.com/contact-center/plans-and-pricing.html



Get RingCentral Office if your needs include:
• Unified communications for your company's different departments and different locations.
• Ability to communicate on the company platform using your personal device.

RingCentral Office Plans and pricing: https://www.ringcentral.com/office/plansandpricing.html

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information