Directory Sync - Overview
Directory Sync is a RingCentral Contact Center feature that allows Contact Center agents to consult / transfer calls to any RingCentral Office extension through the “Corporate Directory” dynamic address book accessible via their agent adapter. It updates the Corporate Directory, through a daily sync (default at 2:00 am US/Mountain Time), to be aligned with the latest RingCentral Office user lists and is available to any RingCentral Contact Center free of charge.
Directory Sync is enabled if:
|MAX||Agent Adapter for Salesforce|
If you want Directory Sync enabled on your account, open a case on the support site or contact RingCentral Customer Support.
Directory Sync - Frequently Asked Questions | RingCentral Contact Center
Team Sync - Overview | RingCentral Contact Center
Team Sync - FAQ | RingCentral Contact Center