08/29/18 23:41 PM  

User Templates - Modify Screening, Greeting & Hold Music settings | RingCentral

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SummaryThis articles provides information on how to edit the Screening, Greeting & Hold Music settings of existing templates. Follow the steps below to change your template settings.

NOTE: Your settings will override any configuration the affected users might have previously done.
Details

 

User Templates - Modify Screening, Greeting & Hold Music settings

 

Configuring the User Greeting settings

1. Click Screening, Greeting & Hold Music.
 

Click Screening, Greeting & Hold Music

 

2. Click Enable below User Greeting, then go to the next step.

Otherwise, untick  the Enable checkbox to disable this feature instead. Go to Step 8.

Click Enable below User Greeting. Otherwise, uncheck Enable to disable this feature instead.

 

3. Click Edit.

Click Edit.

 

4. Click the drop-down box below Set Greeting, then select Custom.

Otherwise, select Default to use RingCentral's default greeting.

Click the drop-down box below Set Greeting, then select Custom. Otherwise, select Default to use RingCentral's default greeting.

 

5. You can record a User Greeting by using the computer's microphone and following the prompts or by uploading a .wav or .mp3 file.

Click Importing.

You can record a User Greeting by using the computer's microphone and following the prompts or by uploading a .wav or .mp3 file. Click Importing.

 

6. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:

• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

7. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.

 

8. Tick the Override User Settings checkbox to ensure the settings will be applied.

Check Override User Settings to ensure the settings will be applied.

 

9. Scroll to the bottom of the page, then click Save.

Scroll to the bottom of the page, then click Save.

[Back to Topics]

 

Configuring the Connecting Message settings

1. Click Screening, Greeting & Hold Music.

Click Screening, Greeting & Hold Music

 

2. Untick the Enable checkbox to disable this setting, then go to Step 8.

Otherwise, go to the next step to customize the Connecting Message.

Uncheck Enable to disable this setting. Go to the next step.

 

3. Click Edit.

Click Edit.

 

4. Click the drop-down box below Set Greeting, then select Custom.

Otherwise, select Default to use RingCentral's default greeting.

Click the drop-down box below Set Greeting, then select Custom. Otherwise, select Default to use RingCentral's default greeting.

 

5. You can record a Connecting Message by using the computer's microphone and following the prompts or by uploading a .wav or .mp3 file.

Click Importing.

You can record a Connecting Message by using the computer's microphone and following the prompts or by uploading a .wav or .mp3 file. Click Importing. 

 

6. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:

• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

7. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.

 

8. Tick the Override User Settings checkbox to ensure the settings will be applied.

Check Override User Settings to ensure the settings will be applied.

 

9. Scroll to the bottom of the page, then click Save.

Scroll to the bottom of the page, then click Save.

[Back to Topics]

 

Configuring the Hold Music settings

1. Click Screening, Greeting & Hold Music.

Click Screening, Greeting & Hold Music

 

2. Untick the Enable checkbox to disable this setting, then go to Step 7.

Otherwise, go to the next step to customize the Hold Music.

Uncheck Enable to disable this setting. Go to the next step.

 

3. Click Edit.

Click Edit.

 

4. Click the drop-down box below Set Audio, then select your preferred audio.

If you selected Ring Tones, click Done.

Go to Step 7.
If you selected Ring Tones, click Done.
If you selected Music, click the drop-down box below Select Music, then select your preferred audio.

Click Done.

Go to Step 7.
If you selected Music, click the drop-down box below Select Music, then select your preferred audio. Click Done.
Go to the next step if you selected Custom. 

 

5. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:
 
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

6. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.

 

7. Tick the Override User Settings checkbox to ensure the settings will be applied.

Click Save.

Check Override User Settings. Cick Save.

[Back to Topics]

 

Configuring the Call Screening settings

1. Click Screening, Greeting & Hold Music.

Click Screening, Greeting & Hold Music

 

2. Click Enable below Call Screening, then go to the next step.

Otherwise, untick the Enable checkbox to disable this feature instead, then go to Step 5.

Click Enable below Call Screening, then go to the next step. Otherwise, uncheck Enable to disable this feature instead.

 

3. Click Edit.

Click Edit.

 

4. Select your preferred option, then click Done.

Select your preferred option, then click Done.

 

5. Tick the Override User Settings checkbox to ensure the settings will be applied.

Check Override User Settings to ensure the settings will be applied.

 

6. Scroll to the bottom of the page, then click Save.

Scroll to the bottom of the page, then click Save.

[Back to Topics]

 

Configuring the Audio While Connecting settings

1. Click Screening, Greeting & Hold Music.

Click Screening, Greeting & Hold Music

 

2. Untick the Enable checkbox to disable this setting, then go to Step 7.

Otherwise, go to the next step to customize the Audio While Connecting settings.

Uncheck Enable to disable this setting. Go to the next step.

 

3. Click Edit.

Click Edit.

 

4. Click the drop-down box below Set Audio, then select your preferred audio.
 

If you selected Ring Tones, click Done.

Go to Step 7.
If you selected Ring Tones, click Done.
If you selected Music, click the drop-down box below Select Music, then select your preferred audio.

Click Done.

Go to Step 7.
If you selected Music, click the drop-down box below Select Music, then select your preferred audio. Click Done.
Go to the next step if you selected Custom. 


 

5. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:

• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

6. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.

 

7. Tick the Override User Settings checkbox to ensure the settings will be applied.

Click Save.

Check Override User Settings. Cick Save.

[Back to Topics]
 

 

See Also:

User Templates - Modify Existing Template
User Templates - Template Settings
User Templates

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