08/29/18 23:41 PM  

User Templates - Modify Call Handling & Forwarding settings | RingCentral

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SummaryThis articles provides information on how to edit the Call Handling & Forwarding settings of existing templates. Follow the steps below to change your template settings.

NOTE: Your settings will override any configuration the affected users might have previously done.
Details
 

User Templates - Modify Call Handling & Forwarding settings


You can modify the following under Call Handling & Forwarding menu. 

Desktop Apps & Smartphones settings
Incoming Call Information

 

Configuring the Desktop Apps & Smartphones settings

1. Click Call Handling & Forwarding.

Click Call Handling & Forwarding.

 

2. Enabling Notify my Desktop app and Smartphone notifies your RingCentral Phone(s) and smartphone(s) before forwarding the incoming call to your desk phones and forwarding numbers.

Untick the box to disable this setting, then go to Step 4.

Otherwise, go to the next step to set the time or number of rings/seconds before forwarding the call.

User-added image

 

3. Set the number of rings/seconds before the incoming call will be forwarded.

Set the number of rings/seconds before the incoming call will be forwarded.

 

4. Tick the Override User Settings checkbox to ensure the settings will be applied.

Click Save.

Check Override User Settings. Cick Save.

[Back to Topics]

 

Configuring the Incoming Call Information

1. Click Call Handling & Forwarding.

Click Call Handling & Forwarding.

 

2. Click Edit below Displayed Incoming Caller ID.

Click Edit below Displayed Incoming Caller ID.

 

3. Select which number should be displayed when you receive a forwarded call from your RingCentral account.

NOTE: Some carriers do not support the ability to send caller ID with pre-pended, or post-pended digits. Please test that this functionality is supported by the appropriate carrier device the call will be sent to. 

Incoming Caller ID

Displays the phone number of the person calling. You can add numbers before (pre-pended) or after (post-pended) the incoming number to help you identify the call.

Called Number

Displays the phone number the person dialed. If you use your business phone for personal use as well, it allows you to identify business calls and answer them appropriately.

You may add a special number, then select whether the call will be displayed to non-RingCentral phones or to all phones.

User-added image

 

4. Click Play Announcement, then set your preferences. Click Save.

Direct Calls

This option allows you to hear an announcement when your extension or phone is called directly. This is helpful for identifying how you should answer the phone, especially if you use the phone for both business and personal use. The Non-RingCentral phones only option will play the announcement when forwarding a call to your home or mobile phone, but not when forwarding to a RingCentral desk phone.

Call Queue Calls

This setting applies if you are a member of a call queue. This is helpful for identifying how you should answer the phone, especially if you are a member of multiple call queues. The Non-RingCentral phones only option will play the announcement when forwarding a call to your home or mobile phone, but not when forwarding to a RingCentral desk phone.

Require my pin to answer

This option requires the pin be entered before accepting a call. This is very helpful if you do not want other people to accept your calls, such as when you have a home office and do not want your children to answer business calls.

 

User-added image

 

5. Tick the Override User Settings checkbox to ensure the settings will be applied.

Click Save.

Check Override User Settings to ensure the settings will be applied. Click Save.

[Back to Topics]
 

See Also:

User Templates - Modify Existing Template
User Templates - Template Settings
User Templates

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