08/29/18 23:41 PM  

User Templates - Modify Messages & Notifications settings | RingCentral

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SummaryThis articles provides information on how to edit the Messages & Notifications settings of existing templates. Follow the steps below to change your template settings.

NOTE: Your settings will override any configuration the affected users might have previously done.
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User Templates - Modify Messages & Notifications settings


You can modify the following under Messages & Notifications menu. 


Customize the Voicemail Greeting

Customizing the Voicemail Greeting requires you to be on the Messages and Notifications section. 

Customizing the Voicemail Greeting requires you to be on the Inbound tab > Messages & Notifications section.

Take Messages when enabled allows you to receive voicemails. This setting is enabled by default.

User-added image

Click on links below to learn how you can set up Voicemail Greeting settings when Take Messages is enabled or disabled.

Configuring the Voicemail Greeting settings when Take Messages is enabled
Configuring the Voicemail Greeting settings when Take Messages is disabled


Configuring the Voicemail Greeting settings when Take Messages is enabled

1. Click Edit.

Click Edit.

2. Click the drop-down box below Set Greeting, then select your preferred greeting.

When the default greeting is selected, you may choose a language below View In to display the default greeting text.

NOTE: View In only affects your current view of the greeting text and will not change the Greetings Language setting. See User: Setting User Details for more information on changing the Greetings Language.

Use the Play button to listen to the default greeting.

Go to Step 6.

The Voicemail Greeting is set to the system default unless previously changed. You can also listen to the default Voicemail Greeting in your preferred language. Click the drop-down box below View In, then select a language. Use the Play button to listen ot the default greeting.

Go to the next step if you selected Custom.

Click the drop-down box below Set Greeting, then select Custom.


3. You can record your own Voicemail Greeting by following the prompts on the Computer Microphone tab. After you have recorded the greeting, click the Upload button, then click Done. Go to the next step.

If you prefer to upload an audio file instead, click the Importing tab.

You can record your own Voicemail Greeting by following the prompts on the Computer Microphone tab.

 

4. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:
 
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

5. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.

 

6. Click Edit below Notifications.

Click Edit below Notifications.

 

7. Review and check your preferred settings. Click Done.

Review and check your preferred settings. Click Done.

 

8. Tick both the Override User Settings checkboxes to ensure the settings will be applied.

Click Save.
 

Check both the Override User Settings boxes to ensure the settings will be applied. Cick Save.

[Back to Topics]

 

Configuring the Voicemail Greeting settings when Take Messages is disabled

Click the drop-down box below How to Handle Missed Calls, then select your preferred setting.

Click the drop-down box below How to Handle Missed Calls, then select your preferred setting.

Click on links below to learn more about your preferred setting.

Configuring Play greeting and disconnect
Configuring Connect directly to Group

 

Configuring Play greeting and disconnect 

Play greeting and disconnect plays the default or your uploaded greeting before disconnecting the call.

 

1. Click Edit.

Click Edit.

2. Click the drop-down box below Set Greeting, then select your preferred greeting.

When the default Unavailable Greeting is selected, you may choose a language below View In to display the greeting text.

NOTE: View In only affects your current view of the greeting text and will not change the Greetings Language setting. See User: Setting User Details for more information on changing the Greetings Language.

Use the Play button to listen to the greeting, then close the window.

Go to the next step.
When the default unavailable greeting is selected, you may choose a language below View In to display the greeting text.
Custom lets you record your own Unavailable Greeting by following the prompts on the Computer Microphone tab. Click the Upload button, then click Done. Go to the next step.

If you prefer to upload an audio file instead, click the Importing tab. Go to Step 3.
Custom lets you record your own Unavailable Greeting by following the prompts on the Computer Microphone tab. Click the Upload button, then click Done. Go to the next step. If you prefer to upload an audio file instead, click the Importing tab.

 

3. Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

NOTE: The following are recommended audio formats:
 
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

Click Browse, then look for the .mp3 or .wav file that needs to be uploaded.

 

4. Use the Play button to preview the audio you uploaded.

Click the Re-record button to upload a different file.

Click Done.

Use the Play button to preview the audio you uploaded. Click the Re-record butotn to upload a different file. Click Done.
 

5. Click Edit below Notifications.

Click Edit below Notifications.
 

6. Review and check your preferred settings. Click Done.

Review and check your preferred settings. Click Done.
 

7. Tick both the Override User Settings checkboxes to ensure the settings will be applied.

Click Save.

Check both the Override User Settings boxes to ensure the settings will be applied. Cick Save.
 

Configuring Connect directly to group 

Connect directly to group connects an incoming call to a particular Group.

1. Click Select Group.

Click Select Group.

 

2. Select the group from the list, then click Done.

Select the group from the list, then click Done.

 

3. Click Edit below Notifications.

Click Edit below Notifications.
 

4. Review and check your preferred settings. Click Done.

Review and check your preferred settings. Click Done.
 

5. Tick both the Override User Settings checkboxes to ensure the settings will be applied.

Click Save.

Check both the Override User Settings boxes to ensure the settings will be applied. Cick Save.

[Back to Topics]


 

See Also:

User Templates - Modify Existing Template
User Templates - Template Settings
User Templates

 

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