Users - How to Enable, Disable, Delete
You will know that a User is disabled
when it shows a Red X
on its Status. To enable
a disabled User, click Enable
. When the User is enabled
, it should show a Green Check
on its status.
Account Administrators can temporarily disable a User's access, if an employee goes on vacation, for example. You can also permanently delete a User
Disabled Users will not be able to make and receive calls, access their account online or use mobile applications.
2. Go to Admin Portal, and then click Users.
3. Click the Disable button on the user you want to disable.
4. A confirmation window will appear, click Yes to proceed.
1. You must first Disable the User
that you wish to delete.
2. Click the Delete
button on the user you want to delete.
3. A confirmation window will appear, click Yes
What happens after the User is deleted
The tables below show what happen to the numbers assigned to the User after the User is deleted.
• Direct Line
• Digital Line (DID)
|How to tell what kind of line it is||The line shows up under Phones & Numbers > Numbers.|
|What happen after the extension is deleted||It will go to Phone System > Phone Numbers > Company, and will be forwarded to the auto-receptionist, until re-assigned.|
Digital Line (DID)
|How to tell what kind of line it is||The line shows up under Phones & Numbers > Phones.|
|What happen after the extension is deleted||DIDs and their associated phones will go to Users > Unassigned Extensions. The calls will get a message that "No one is available to take your call," and hang up.|
Groups - How to Enable, Disable, Delete | RingCentral