08/29/18 00:40 AM  

Users - How to Enable, Disable, Delete | RingCentral

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SummaryThis article describes how to enable, disable, or delete a user.


Users - How to Enable, Disable, Delete

Possible scenarios when to disable or delete a user/ extension:

• Enable a newly added user.
• Enable a previously disabled user.
• Account Administrator would want to disable a User's access temporarily. 
• Delete a disabled user that will no longer be in use.

Enable Users
Disable Users
Delete Users

Enable Users

You will know that a User is disabled when it shows a Red X User-added image on its Status. To enable a disabled User, click Enable. When the User is enabled, it should show a Green Check User-added image on its status.

User-added image

Disable Users

Account Administrators can temporarily disable a User's access, if an employee goes on vacation, for example. You can also permanently delete a User.

NOTE: Disabled Users will not be able to make and receive calls, access their account online or use mobile applications.


2. Go to Admin Portal, and then click Users.

3. Click the Disable button on the user you want to disable.

4. A confirmation window will appear, click Yes to proceed.


Delete Users

1. You must first Disable the User that you wish to delete.

2. Click the Delete button on the user you want to delete.
3. A confirmation window will appear, click Yes to proceed.

See also:
Groups - How to Enable, Disable, Delete | RingCentral
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