Enable or Disable Automatic Call Recording
QUICK TIP: You may pause or mute the Automatic Call Recording to exclude sensitive information that will be included in the recording.
Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.
1. Log in as an Administrator to the RingCentral Online account.
2. Go to Phone System > Auto-Receptionist > Call Recording.
3. Toggle switch to Enable or Disable Automatic Call Recording, then click Save.
IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.
Continue to the next section to automatically record calls.
Call Recording Settings via RingCentral Online Account
Automatic Call Recording - Set up Users and Groups to record | RingCentral
Automatic Call Recording - Customize Announcement | RingCentral
Automatic Call Recording - Additional Options | RingCentral