08/28/18 22:01 PM  

Phones & Devices - Replace the device's assigned phone number | RingCentral

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SummaryAdministrators may replace the device's assigned phone number with a completely new one, or select from a list of existing phone numbers in their account and swap it. Follow the instructions below to replace the assigned phone number.
Details


1. Log In to your RingCentral Account as an Admin > Go to Admin Portal > Phone System > Phones & Devices > Click the device you wish to modify. 

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2. Under Phone Number, click Edit Number.

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On the Change Phone Number screen, select either of the two options below:
Replace with new Number
Swap with existing Number
 

Replace with new Number

1. Select Replacing it with a new number
2. Select State/Province and Area Code from the drop-down list.

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3. From the list of Available Numbers, select the number you prefer. Click Next.
4. On the Keep Previous Number screen, you may select either:

a. Keep as an additional number - select this option to keep the old number for later use. 
b. Delete the number from your account

After making the selection, click Next.

5. On the Address Changing Confirmation prompt, you will have the option to update the Emergency Address.
6. Follow the Order Confirmation process until the change number order is completed.
 

Swap with existing Number

1. Select Changing it to an existing number. Select from the list of Available numbers. Click Next.

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2. On the Keep Previous Number screen, you may select either:

a. Keep as an additional number - select this option to keep the old number for later use. 
b. Delete the number from your account

After making the selection, click Next.

3. On the Address Changing Confirmation prompt, you will have the option to update the Emergency Address.
4. Follow the Order Confirmation process until the change number order is completed.

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