08/29/18 03:04 AM  

Groups - Add a Direct Number | RingCentral Online Account

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SummaryThis article describes the steps to add a direct number using the add a direct number button on the groups' settings page. Follow these steps if you are in the "Add a Direct Number" step for your Group (Call Queue, Shared Lines, Others: Message-Only, Announcement-Only).
Details

 

Groups - Add a Direct Number | RingCentral Online Account

Select any of the following options:

User-added image
 

Option 1: Local Number (Domestic)

 
1. Click the drop-down menu right across and select the State/Province.
 
2. Select the Area Code from the drop-down list. 

3. Select an available number from the list. Click Next. 

4. Review the Charges, Adjustments, Taxes, and Fees in the following screen.  After reviewing the charges, tick the checkbox to acknowledge that have read and understood the fees and charges and click Continue.
 
NOTE: Charges/Fees indicated in this picture may differ from the actual charges/fees.
IMPORTANT:  Detailed information on Additional RingCentral Services will be not available in Billing History.

5. The Order Confirmation window shows a summary of the charges and adjustments to your account. Click Print if you wish to store a hard copy.

6. Click Done when finished. 
 

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Option 2: Toll-Free Number

 
1. Select a toll-free number prefix. 
 
2. Select an available number from the list. Click Next.

3. Review the Charges, Adjustments, Taxes, and Fees in the following screen.  After reviewing the charges, tick the checkbox to acknowledge that have read and understood the fees and charges and click Next.
 
NOTE: Charges/Fees indicated in this picture may differ from the actual charges/fees.
IMPORTANT:  Detailed information on Additional RingCentral Services will be not available in Billing History.

4. The Order Confirmation window shows a summary of the charges and adjustments to your account.  Click Print if you wish to store a hard copy. 

5. Click Done

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Option 3: Vanity Number

A vanity number is a phone number that also corresponds to a distinctive combination of letters on the telephone keypad, such as 1-888-MTRGAGE or 1-888-GARDENS. Add a vanity number to create a personalized phone number that helps customers remember your business phone number. 

1. Enter the numbers or letters you wish to use and click Search to see if it is available.
 
IMPORTANT:  A one-time $30.00 setup fee applies.

2. You will be asked to enter the characters on the Captcha window. Click Submit.
 
User-added image

3. If your requested number is available, you will be presented with numbers to choose from.  Pick your desired number and then, click Next.
 
NOTE: The vanity number will take approximately seven (7) days to become active. It is possible that these number(s) may have recently been reserved by someone else, even though they currently show up as available. You will be charged a set-up fee if the number you have chosen is already taken.

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Option 4: International Number

Select the button next to Geographic Number or Toll-Free Number. Call the phone number listed to order an international number.

1. Select an international number type. In the example below, Geographic Number is selected.

IMPORTANT:  Some countries would require a physical addresss, and a proof of address is needed. In this case, please contact RingCentral at 1-800-820-3676 and 1-925-301-8209 for additional information on how to place an order.

2. Select a Country. 

3. Select a Geographical Prefix.

4. Select an available number from the list and click Next.

5. Review the Charges, Adjustments, Taxes, and Fees in the following screen.  After reviewing the charges, tick the checkbox to acknowledge that have read and understood the fees and charges. Click Next. 

NOTE: Charges/Fees indicated in this picture may differ from the actual charges/fees.
IMPORTANT:  Detailed information on Additional RingCentral Services will be not available in Billing History.

6. The Order Confirmation window shows a summary of the charges and adjustments to your account. Click Print if you wish to store a hard copy. Click Done once finished.

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