08/30/18 23:33 PM  

RingCentral Phone - Unblocking Numbers

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SummaryThe RingCentral Phone lets you unblock numbers right from the app. This can be done on the Details section and on the Settings menu.
Details


Unblocking Numbers on your RingCentral Phone

Blocking Numbers allows you to prevent unwanted callers from calling your number. It is a good way to prevent unwanted calls and spam messages. When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number.

IMPORTANT:

• When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number. The option to block SMS or MMS ONLY is currently NOT available.
• When Users block a number, it is only applied to the extension where they are logged in.
• If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account.

• It means that the number is blocked from calling any number associated with the account.


The following behavior are observed when a number is added to a User's blocked list: 

The User/ Extension who added a number to its blocked list can still call and send faxes to a blocked number.
The User/ Extension who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
The blocked number will NOT get any message or indicator that the text message sent to the User/ Extension is blocked/not sent.


NOTE: The option to block SMS or MMS ONLY is currently NOT available. To request for the option to block SMS or MMS only, you can Submit a request for a new Idea or Feature via the RingCentral Community. If you want to disable the SMS or MMS feature on one or multiple RingCentral local numbers on your account, please contact RingCentral Customer Support by clicking on the links below.

• RingCentral US
• RingCentral Canada
• RingCentral UK


Click on links below to learn more.

Unblock a User or number in the Details section
Unblock a User or number in Settings

 

Unblock a User or number in the Details section

If you have accidentally blocked a User or a number on your RingCentral Phone, you can immediately click the Unblock Number button, and then click Unblock to confirm.

User-added image
 

Unblock a User or number in the Settings section

You can also see all your blocked numbers and unblock them from the Settings section.

 

1. Click the Gear or Settings button.

User-added image

 

2. Click Calls.

settings - calls
 

3. Under the General tab, click the User-added image icon beside the number you want to unblock under Blocked numbers.

rc desktop settings general call unblock

 

4. Click Unblock to confirm.

rc desktop unblock button



See Also

RingCentral Phone - Blocking Numbers
RingCentral Phone - Outbound Caller ID | RingCentral
Using Call Park on RingCentral Phone

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