09/11/18 20:22 PM  

Historical Reports - Generate Queue Activity Report | RingCentral

« Go Back

Article

 
SummaryReports are graphical representations of your RingCentral account's call activities that can be generated by Account administrators and Group Managers. The Queue Activity Report summarizes call queue activity and volume for historical activity. This Report presents data regarding the ratio of calls answered versus missed calls, call wait times, and average talk time on a call.
Details


Generate Queue Activity Report


1. Log in as an Account administrator to your RingCentral Online Account.

2. Go to Reports > Historical Reports.

3. Click QUEUE ACTIVITY.

4. Select your preferred date range. — Click the Date Filter box which displays Last 7 days by default. Click GO to proceed.

NOTE: Data loading may take a while.

5. Click EXPAND to view filtering options.

6. Click Select Queues.

NOTE: Click Clear All to reset the filters.

7. Tick the box before the Queue name, then click Done.


TIPS:

• Use the Search box to easily find a Call queue group.
• Use the Filter drop-down right next to the Search box to further filter the list. 
• Switch between views by clicking Show All or Show Selected.
• Use the Show drop-down box to view 10, 25, 50, or 100 names on one page.
• Use the page navigator right next to the Show drop-down box to jump to a different page.


8. Click Apply All.  The page will refresh and display a Report based on Queue activity.

9. Save or export your Report.​

NOTE: This step is optional. You may save Reports if you regularly generate the same data.

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information