09/11/18 20:25 PM  

Historical Reports - Generate Call Detail Report | RingCentral

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SummaryReports are graphical representations of your RingCentral account's call activities that can be generated by Account administrators and Group Managers. The Call Detail Report (not available on the Mobile app) provides call log information, including caller ID, destination, call duration, and call results, to allow you to understand and control the usage of the company’s phone system.
Details


Generate Call Detail Report


1. Log in as an Account administrator to your RingCentral Online Account.

2. Go to Reports > Historical Reports.

3. Click CALL DETAIL.

4. Select your preferred date range. — Click the Date Filter box which displays Last 7 days by default. Click GO to proceed.

NOTE: Data loading may take a while.

5. Click EXPAND to view filtering options.

6. Click the Select Extensions.

7. Tick the box before the User/IVR Menu/Group name, then click Done.


TIPS:

• Use the Search box to easily find a User/IVR Menu/Group.
• Use the Filter drop-down right next to the Search box to further filter the list.
• Switch between views by clicking Show All or Show Selected.
• Use the Show drop-down box to view 10, 25, 50, or 100 names on one page.
• Use the page navigator right next to the Show drop-down box to jump to a different page.


8. Click Apply All.

NOTE: The page will refresh and display a Report based on a User's Call Details.

9. Save or export your Report.​

NOTE: This step is optional. You may save Reports if you regularly generate the same data.

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