08/31/18 04:29 AM  

RingCentral Phone - Plantronics Integration | No Audio Issues

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SummaryFollow the recommendations below to resolve no audio issues with your Plantronic headset when being used with the RingCentral Phone.
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No Audio Issue

You may encounter a No Audio issue when using your Plantronics Headset, to resolve this issue, make sure that your Plantronics HUB software is updated:

Plantronics firmware update (BT300)
Plantronics firmware update (BT600)

Another possible cause is the USB port that your device connects to is currently suspended, for more information on resolving this issue, go to:

Disable Windows Setting "USB Suspend"

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