08/31/18 20:14 PM  

RingCentral for Outlook - View and Reply to Messages

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SummaryThis article provides information on how to view and reply to messages using RingCentral for Outlook. RingCentral for Outlook provides seamless integration between your Microsoft Outlook and your RingCentral services. Improve your productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.
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RingCentral for Outlook - View and Reply to Messages


The Messages screen displays all the Voice, Fax, and Text messages that you have received for the past week. These messages are organized in 4 tabs:

MESSAGES SCREENMESSAGES TABS
Messages tabsThe Messages screen is composed of the following tabs (from left to right):

All - Displays all your messages combined.

Voice - Contains your voicemails.

Fax - Shows your fax messages.

Text - Lists all your text messages.

 


View Messages

Follow the steps below to check your messages:

1. Click Messages.

Click Messages.

NOTE: When you receive a new voice, fax or text message, a new message indicator will appear as shown in the image below. The number displayed indicates the total number of unread or unviewed new messages.

New message indicator

2. Click the tab of the message that needs to be checked, then click the message to be viewed.

Click the tab of the message that needs to be checked, then click the message to be viewed.

TIP: You can easily look for your messages by typing keywords in the search box.
 

Reply to Messages

Type the reply in the box provided, then click Send.

Type the reply in the box provided, then click Send.
 

Check the Message Details

Click theRC for Outlook - Messages - More Infobutton to check the Message Details.

Click the Info button to check the message details.

The following information gets displayed in the Conversation Details screen:

CONVERSATION DETAILS SCREENINFORMATION
Message Details

• Contact name (if available)

• Phone number or Extension number.

• Message Received or Sent time.

• A Call button that allows you to make a call to your message sender or recipient.

• A Send Text button allows you to send a text to your message sender or recipient.

• A Back button allows you to go back to the message list.

• Delete button to delete the conversation.


 

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