09/01/18 07:32 AM  

Contacts - Fix Errors when Importing your Personal Contacts List | RingCentral

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SummaryWhen you encounter error when uploading / importing your contacts list using a .csv file, this article may help fix those errors.
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Contacts - Fix Errors when Importing your Personal Contacts List 

1. Attention: Some of your contacts do not have enough required information and will not be imported. Contacts require at least one of the following: First Name, Last Name, or Company.

 
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• Make sure to download and use the CSV file exported from your account. For instructions, go to Contacts - Export Personal Contacts list.

• Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact's Phone Number is also required.

• Import will fail if a Contact Name on your list has the following symbols: <, >, /, ".  Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.

• If the required fields are populated, save another copy of this file using the same format and a different name. Upload the new copy instead. 


 

2. Please make sure you are using a valid CSV file and try again.


• Make sure to download and use the CSV file exported from your account. For instructions, go to Contacts - Export Personal Contacts list.

• Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact's Phone Number is also required.

• Import will fail if a Contact Name on your list has the following symbols: <, >, /, ".  Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.

• Remove the semi-colons from the CSV file.

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To do this, follow the steps below:

1. Click on Column A to highlight the contents. Click on the Data tab, and then click on Text to Columns

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2. On the Convert Text to Columns Wizard, select Delimited as the file type that best describes your data, and then click Next.

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3. Tick the box for Semicolon in the Delimiters section, and then click Finish.

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3. Contact List not imported after uploading the CSV file.


• Make sure to download and use the CSV file exported from your account. For instructions, go to Contacts - Export Personal Contacts list.

• Make sure to check your Contacts list on the CSV file that you want to upload. Each of the Contacts are required to have information on at least one of the following fields: First Name, Last Name, or Company Name. The Contact's Phone Number is also required.

• Import will fail if a Contact Name on your list has the following symbols: <, >, /, ".  Please remove these four prohibited symbols from the Contact Names o the CSV file before importing.

• If the required fields are populated, save another copy of this file using the same format and a different name. Upload the new copy instead. 



 

Related Article

Contacts - Import Personal Contacts | RingCentral 



 
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