09/10/18 23:27 PM  

Pulse - Overview | RingCentral Contact Center

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SummaryThis article links all the information regarding Pulse for your RingCentral Contact Center service. Click on the links below to jump on specific topics about Pulse.
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Pulse - Overview | RingCentral Contact Center

RingCentral Contact Center equips Contact Center supervisors and managers with monitoring and reporting tools. Regular widgets monitoring requires constant attention that chains the supervisor to his desk. With Pulse for Contact Center, supervisors and managers may get notifications anytime anywhere. Pulse is a perfect supplement to existing Contact Center reporting and monitoring capabilities. 

NOTE: Pulse is available only for RingCentral Contact Center clients.

The RingCentral Pulse for Contact Center application provides an opportunity for the Contact Center supervisor and managers to receive immediate notifications in RingCentral App (Glip) about events in their Contact Center that require their active involvement to maintain high performance and excellent quality of service.

Pulse delivers Alerts via the RingCentral App (Glip) team messaging and collaboration tool. Alert notification is triggered when Alert conditions specified in the Pulse administration interface are met.

Pulse uses a RingCentral App (Glip) bot to deliver notifications into RingCentral App (Glip) teams and personal messages. 

Pulse usage prerequisites:

● You have an access to RingCentral Office.
● Pulse is enabled on your RC account
● You have an access to RC Contact Center.
● You have an access to RingCentral App (Glip).


Click on the links below to jump on the specific topics:
Pulse - Enable account to use Pulse | RingCentral Contact Center
Pulse - Authorize to Contact Center | RingCentral Contact Center
Pulse - Create New Alert | RingCentral Contact Center
Pulse - Alert Types | RingCentral Contact Center
Pulse - Manage Alerts | RingCentral Contact Center
Pulse - Set Alert Notification | RingCentral Contact Center
Pulse - Get Notifications in RingCentral App (Glip) | RingCentral Contact Center
Pulse - Monitor agent states | RingCentral Contact Center
Pulse - Detect Contact Alert | RingCentral Contact Center
Pulse - Snapshot Alerts | RingCentral Contact Center
Pulse - Historical Alerts | RingCentral Contact Center
Pulse - Monitor Skill Service Level | RingCentral Contact Center
Pulse - Pulse Admin Console | RingCentral Contact Center
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