09/07/18 19:57 PM  

Address Book - Assign/Unassign to/from a User, Campaign, Team, or Skill | RingCentral Contact Center

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SummaryAddress books provide agents with access, from within their agent application, to contact information for other agents or for entities outside the contact center. This article describes the steps to Assign/Unassign an Address Book to/from a User, Campaign, Team, or Skill.
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Address Book - Assign/Unassign to/from a User, Campaign, Team, or Skill

Address books provide agents with access, from within their agent application, to contact information for other agents or for entities outside your contact center.

This topic explains how to assign address books and to unassign address book. Assigning an address book makes it available to a specific user, to members of a team, or users who are assigned to a skill or campaign.


1. Click Admin > Users > Address Books.

2. Locate the address book you want to edit assignment. Click the address book to open it.

3. Click the Assignments tab.

User-added image

4. If you want to change the entity type to which you are assigning the address book, use the To: drop-down and select the entity type to which you want to assign the address book.

a. To assign an address book - In the Unassigned Values table, select the checkboxes next to the values you want to assign to the address book and click Add. Or, to add all values at once, click Add All.
b. To unassign an address book - In the Assigned Values table, select the checkboxes next to the values you want to unassign from the address book and click Remove. Or, to remove all values at once, click Remove All.


See also:
Address Book Overview | RingCentral Contact Center
Address Book - Agent Application MAX | RingCentral Contact Center

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