09/07/18 18:29 PM  

RingCentral Meetings for Outlook - Frequently Asked Questions

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SummaryFrequently Asked Questions regarding RingCentral Meetings for Outlook
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RingCentral Meetings for Outlook - Frequently Asked Questions

1. Where can I get the plugin?
2. What are the system requirements?
3. When I cancel a meeting from RingCentral Meetings, why does it not remove my meeting in Outlook Calendar?
4. Do I need to have a RingCentral account in order to use the integration?

 

1.  Where can I get the plugin?

You can download the plugin from the RingCentral website and go to the Downloads page. You need to restart Outlook after installation.


2. What are the system requirements?

Windows

• Windows 7 or higher

• Microsoft Outlook 2010 or later

• RingCentral Meetings v.3.7 or later


Mac

• Mac OS 10.7 or higher

• Microsoft Outlook for Mac 2011 (14.4x or later)

• RingCentral Meetings v.3.7 or later


3.  When I cancel a meeting from RingCentral Meetings, why does it not remove my meeting in Outlook Calendar?

Currently, the integration works only the other way around. When you delete a meeting from your Outlook Calendar the same meeting synced with RingCentral Cloud will be removed from My Meetings list in the RingCentral Meetings app.

If you delete a meeting from your RingCentral Meetings app, it will not remove the same meeting from your Outlook Calendar.


4.  Do I need to have a RingCentral account in order to use the integration?

Yes. For RingCentral Office Accounts, you will need to be on a RingCentral Office Standard, Premium, or Ultimate plan in order to start and schedule an online meeting from Outlook.

For RingCentral Meetings Accounts, it is available for Free, Essentials, and Advanced Accounts.



See Also

RingCentral Meetings - Microsoft Outlook Plugin | Windows 
RingCentral Meetings - Microsoft Outlook Plugin | Mac
RingCentral Meetings - Desktop | Configure Settings
RingCentral Meetings - Desktop | Host Controls
RingCentral Meetings - Desktop | Start and Join a Meeting
RingCentral Meetings - Desktop | Schedule and Update a Meeting

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