09/11/18 19:37 PM  

Point of Contact (POC) - Create New for Inbound Phone | RingCentral Contact Center

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SummaryPoint of contact (POC) describes how an incoming contact interaction enters the system. The point of contact works side-by-side with both skills and Studio scripts to route contacts in the way you want them to be handled. This article describes how to create a new point of contact for an inbound phone.
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Point of Contact (POC) - Create New for Inbound Phone

 

1. Click RoutingPoints of Contact.

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2. Click Create New and select Single Point of Contact.

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3. For the Media Type, select Phone Call.

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4. Enter a value in the Name field.

5. For Point of Contact, select a DNIS from the drop-down list.

6. Select the skill you want to handle the calls routed through this point of contact.

7. Select the phone Script through which the calls from this point of contact should be routed.

8. (OPTIONAL) Click the IVR Reporting Enabled check box.

9. Click Create Point of Contact.


See also:
Point of Contact (POC) - Overview | RingCentral Contact Center
Point of Contact (POC) - Edit Existing | RingCentral Contact Center

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