09/20/18 21:32 PM  

Analytics Portal - Create Company Numbers Report | RingCentral

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SummaryYou can generate a report from RingCentral Analytics Portal using Company Numbers. Follow the steps below to know how to create a Company Numbers Report.

Follow the steps below to generate Call Details reports.
Details

 

Analytics Portal - Create Company Numbers Report

1. Click Reports > Analytics Portal > Company Numbers from the Admin Portal

2. Click the Calendar to set the date. You can select preset time periods or select Custom Ranges
Click Done to set.

analytics - company numbers date

3. Set your Company Numbers report with these parts. Each part have filters that enable you to specify conditions for the report result.

analytics - company numbers filters

Numbers

Company Numbers

• You can select to Show All or Show Selected queues.
• Click Done to set.

Call Length

• You can filter out short and very long calls.
• Click Done to set.

KPIs Filter

• You can see all or select KPI subsets.

Data will be shown under Trend and Company Numbers once set.

• Under Trend, you can view the data per HourDay or Week.
• Under Company Numbers, you can view all or select specific columns according to your preference.

Call Details

Search Calls box

Search specific calls to view individual User call details or leave blank to view all.

Company Numbers

• Select to Show All or Show Selected Users or Groups.
• Click Done to set.

Call Length

• You can filter out short and very long calls.
• Click Done to set.

Data will be shown under Calls.


4. You can click Download or Save your report. 

analytics - company numbers save
 

Download

Download the report in a PDF or Excel format.

Save

• Save your report configuration (for example: KPIs, filters), under a new name or overwrite the report using the same name.


Once saved, you can access saved reports on the left pane under Company Numbers drop-down.

analytics - company numbers saved

From there, click on your report to view, DownloadSave or Delete your report. You can also click Subscribe.

analytics - company numbers functionality


See Also:

Analytics Portal - Company Numbers Report Overview | RingCentral
Analytics Portal - Create Subscriptions | RingCentral
Analytics Portal - Overview | RingCentral

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