09/19/18 19:44 PM  

RingCentral Meetings | RingCentral Meetings Plugin Missing from Outlook

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SummaryThis article contains more information about the missing RingCentral Meetings plugin / button in Outlook.
Details
 

RingCentral Meetings | RingCentral Meetings Plugin Missing from Outlook



The article also contains information on the following messages: 

• "PluginLauncher is not optimized for your Mac and needs to be updated"
•  "zOutlookPluginAgent is not optimized for your Mac and needs to be updated" 



 

Background


On September 24, 2018, Apple is releasing an update to its Mac Operating System (OS 10.14 Mojave) that will impact some functionality of the RingCentral Meetings solution for Mac.

 

Description


The RingCentral Meetings Outlook Plugin is usually located at the top ribbon of Outlook. The plugin is used to start an Instant Meeting or Schedule a Meeting and then send an email invite with the meeting details. 

 

Problem


The first time you launch Outlook after updating your Mac OS to 10.14 Mojave, you will see two pop-ups with the following messages:
 
Pop-up 1: "PluginLauncher is not optimized for your Mac and needs to be updated" 

User-added image

Pop-up 2: "zOutlookPluginAgent is not optimized for your Mac and needs to be updated"

User-added image

After clicking OK on both pop-up windows, all Outlook plugin buttons will totally disappear. 

 

Solution


RingCentral is currently working on a patch to fix this issue.  



Related Articles

RingCentral Meetings - Issues after upgrading to Mac OS 10.14 (Mojave) 

 
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