11/08/18 18:11 PM  

Head-Up Display (HUD) - Active Call Commands | RingCentral Phone

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SummaryRingCentral Phone Head-Up Display (HUD) is a call management feature that allows you to improve your business' call management. This provides a more convenient interface for receiving incoming calls and managing your Extensions' presence from the RingCentral Phone. 

You can manage calls RingCentral Phone Head-Up with the Active Call Commands. See below to learn more.
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Head-Up Display (HUD) - Active Call Commands

When you are on an active call, hover on a User / Extension to see additional options you can perform with HUD. These are CallText, Transfer, and Add to Conference.

Active Call Commands

Clicking any of the options below during an active call will automatically place your current call on hold

• Call - This option will allow you to call an Extension in your HUD list.
• Text - This option will allow you to send a message to an Extension in your HUD list.
• Transfer Calls - This option will allow you to transfer your active call to an Extension in your HUD list.
• Add to Conference - This option will allow you to add an Extension to a conference call with your active call.

NOTE: If you are currently on a call with an Extension in your HUD list, only the Text option will be available when you hover on that Extension.


See Also:

Head-Up Display (HUD) - Overview | RingCentral Phone
Head-Up Display (HUD) - Pre-Call Commands | RingCentral Phone
Head-Up Display (HUD) - Enable and Set up | RingCentral Phone
Head-Up Display (HUD) - Dock/Undock Window | RingCentral Phone
Head-Up Display (HUD) - Add/Remove Extension on list | RingCentral Phone

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