10/23/18 17:29 PM  

Call Park - Park and Retrieve a Call from a Park Location | RingCentral Phone for Mobile

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SummaryParked calls can be retrieved on the RingCentral Phone for Mobile. You can also park a call on your iOS or Android device using the mobile app.
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Park and Retrieve a Call from a Park Location on the RingCentral Phone for Mobile

The RingCentral Phone for Mobile allows you to park a call or retrieve a parked call. This helps you save time from going back and forth your desk phone and the RingCentral Phone on your computer to either park or retrieve a parked call.


NOTE: The feature can be accessed on your iOS or Android device only when park Locations have been properly configured and set up. See the following articles for more information:

Call Park - Create a Park Location Group | RingCentral Online Account 
Call Park - Set Up Presence Appearance | RingCentral Online Account


Click on links below to learn more.

How to park a call on the RingCentral Phone for Mobile
How to retrieve a parked call using the RingCentral Phone for Mobile


How to park an active call on the RingCentral Phone for Mobile


1. Tap Park on your active call screen.

Tap Park on your active call screen.


2. Tap the location where you want to retrieve your parked call later on.

In this example, we will park the current call to Park Location 10001 extension.

Tap the location where you want to retrieve your parked call later on.


3. You will see the following notification screen.

Tap Yes to page the Park Location extension. Otherwise, tap No.

Call Parked screen

 


4. Retrieve your parked call from a desk phone or from the RingCentral Phone. 

Call Park - Use Call Park on Desk phones | RingCentral 
Call Park | RingCentral Phone


Go to the next section to learn how to retrieve a parked call from your iOS or Android device.


How to retrieve a parked call using the RingCentral Phone for Mobile


1. Access Park Locations on the RingCentral Phone for Mobile.


2. Tap Pickup.

Tap Pickup.



See Also

Call Park - Access Park Locations | RingCentral Phone for Mobile 
Call Park - Park and Retrieve a Call from a Park Location | RingCentral 
RingCentral Phone Mobile - Active Call Controls 

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