10/19/18 00:43 AM  

Studio Actions: Transfer vs Blindxfer | RingCentral Contact Center

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SummaryThis article describes the difference between the Transfer and Blindxfer function on Studio for RingCentral Contact Center.
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Studio Actions: Transfer vs Blindxfer | RingCentral Contact Center

 
ActionTRANSFER
transfer icon
BLINDXFER
blind transfer icon
DefinitionTRANSFER action directs an existing call to an alternate phone number outside the RingCentral Contact Center Platform.Blindxfer action directs an existing call to an alternate phone number and the call exits the RingCentral Contact Center Platform.
Call BehaviorTransferred calls remain on the Contact Center telephony platform and the call progress continues to be monitored and recorded so call details can be saved and reporting can be used.

On transfer, the call begins consuming two ports. However, once a call has been successfully transferred, it can no longer be controlled by other Contact Center components such as ACD, Personal Connection, or Studio.
Blind transferred calls does not use any of the ports allocated to the call (since ports are no longer used, you will no longer be billed), so none of the call details after the blind transfer can be saved.

Call progress and recordings are no longer monitored and the port used for that call is freed.
LimitationsIf you plan to use TRANSFER heavily in your script, you must take into consideration the number of allocated ports.BLINDXFER does not use any ports, but also does not save any of the call details.
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