11/15/18 23:01 PM  

RingCentral Release Notes | November 2018

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SummaryThe Release Notes provide an update of the latest new features and enhancements for RingCentral products. Also contained are Known Issues currently identified by RingCentral as of August 16, 2018. RingCentral may update these Release Notes to document additional resolved and known issues.
Details


Release Notes - November 2018 | RingCentral


What's New & Improved

RingCentral App
RingCentral Global Solution
RingCentral Phone App for Desktop
RingCentral Phone App for Mobile
Admin Updates
Call Handling Updates
RingCentral Desk phone Hardware and Firmware Updates
Platform Updates
RingCentral Support

Known Issues
Resolved Issues

 

What's New & Improved

 

RingCentral App

Access your favorite RingCentral Office features on your desktop or mobile devices using one consolidated app.

  • RingCentral App Unified Presence New presence indicators will be reflected across Glip messaging, RingCentral phone, and RingCentral Meetings.
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  • Enhanced Meetings  Now host, join, and schedule video meetings directly from the mobile version of the RingCentral app.
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RingCentral Global Solution

Simplify and consolidate the management of your phone system across all international branch offices in one account.

RingCentral Phone App for Mobile

  • OS support – RingCentral Phone mobile apps are now compatible with iOS 12 and Android P and will no longer support iOS 9 and earlier.
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  • • Accessibility support for screen reader voice readout and swipe navigation. 
Available for all RingCentral users, including Office, Pro, and Fax.
 

Admin Updates

  • Enhanced Analytics Portal – A new Analytics Portal consolidates existing reporting tools into one easy-to-use experience with faster performance, over 30 new metrics, and data visualizations. Key reports include device status, call performance, quality of service, and more.
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  • Audit Trail1 – enhanced to track RingCentral app admin settings changes including adding or removing of administrators, company settings, data retention policy, and compliance export permissions.
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  • Enforced Single Sign-On option– IT admins will have the option to enforce SSO as the only way users can authenticate while using all RingCentral services.
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  • TLS v1.0 and v1.1 Deprecation – Browsers and devices attempting to connect to RingCentral servers using a TLS v1.0 or TLS v1.1 connection will now be rejected to protect customer privacy and align with industry standards. Available for all RingCentral users, including Office, Pro, and Fax.
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  • Admin Account UI refresh – Ongoing effort to give you a more consistent user experience.
    Available for all RingCentral users, including Office, Pro, and Fax.
  • Call Log –  Now easier to search, select date, call direction, call type filters, and delivery settings – in both simplified and detailed view.
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  • Number Porting – Enhanced interface and added flexibility to modify existing numbers.
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  • Payment method – improved layout for readability.
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  •  Cost Center Management – Improved interface for better user experience viewing choices and context.
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1. Audit Trail is available on all editions, and is viewable by super admin and billing admins only.
 

Call Handling Updates

  • Zero dialing for multiple sites – Multi-site customers can now define different ‘operators’ per site so callers who press zero while listening to the auto-attendant can be routed to a site-specific operator.
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  • Premium Audio Conference Numbers – Admins can now provision toll-free and local conferencing numbers in a total of 119 countries directly from the Admin Portal. Additional charges apply.
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  • Shared Lines - Customize Music on Hold Music on hold can now be customized for shared lines.
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Hardware and Firmware Updates

  • New Polycom Trio 8500 phone – A cost-effective conference phone ideal for small to midsize conference and huddle rooms.
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  • Yealink firmware update (66.81.25.9) – Update for Yealink T42S and T46S phones to fix critical bugs and provide support for shared lines. Impacted customers will receive additional maintenance window pre-notification.
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Platform Updates

  • RingCentral for Google Calendar – Allows users to natively schedule meeting and conferences right from Google Calendar.
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  • RingCentral Multi-party Calling – Enables up to 10 parties to participate in a conference call from their RingCentral for Google and Skype for Business apps.
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RingCentral Support

 

Known Issues

  • • Existing RingCentral applications running on Android versions older than 4.4 will stop working when TLS 1.0/1.1 are disabled.

 

Resolved Issues

  • • All forwarded numbers are now consistently displayed under Phones section in Phones & Numbers inside your online portal.
  • • Fixed errors that occurred when saving and applying User Templates that were created in earlier releases.
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