11/07/18 19:25 PM  

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SummaryRingCentral offers four different support options (Live Chat, Phone, Community, Online Support Case) to meet your needs. Please view the description of each below to determine the most efficient method of contacting us for your personal need.
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What support options does RingCentral provide? 


 

Community Support

The RingCentral Community contains over 4000 discussion topics.  There is almost no question that has not already been asked on the Community. The Community is the most efficient place to find answers to all the most popular FAQs, or find answers to questions that were not available in our Support Site or Knowledge Base

Our Community is monitored by a mix of support agents, RingCentral Partners and even members of our Product Team. You can also submit  feature requests on the Community if you have ideas for improving our products and services. If you need to provide sensitive information, or do not want to post publicly, see "Open a Case" below. 


RingCentral Community Support Forum

 

Live Chat Support

If you are unable to find find your answers on the Community or Customer Care Center, but need immediate assistance. Live Chat will be your best option. 

Contact Live Chat

 

Support Case Online

Sometimes more complex issues arise that require additional research or escalation. This option works best if your issue is not time sensitive or when you need to attach supporting documents (files).


Open a Case

Open support case online     check case status online

 

Phone Support

If your support issue is urgent, or requires detailed discussion, it is often best to speak with a live representative, in which case you are welcome to call us. All of our Support numbers can be found here: Call Support
 

Phone support hours

Live phone support for RingCentral Office® (2+ users) plans is available 24/7. Live phone support for RingCentral Office® (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays). Non-English support available Monday-Friday 9am-6pm Central European Time (CET)

Call RingCentral Suupport
 
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