12/16/17 02:53 AM  

Troubleshooting: RingCentral Desktop app headset randomly mutes during calls

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SummaryI am having an issue with my headset where it keeps muting itself randomly while I'm on the call.
Details
 

Problem

When using a headset in RingCentral for Windows, the app mutes shortly into the call so the far end can no longer hear audio.
 

Environment

Operating System: Windows 10
RingCentral Desktop app version: 9.1, 9.2 and 9.3
Headset Brand/Model: all brands
 

Cause

Two issues could be causing the problem: 
 
1. Windows 10 audio controls
2. The Automatically adjust microphone settings option within RingCentral for Windows
 

Solution 

The solution is to turn off the option to automatically adjust microphone settings within RingCentral for Windows. 
 

Step 1: 

Click the gear icon within RingCentral for Windows. 

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Step 2: 

Under Sound settings, disable Automatically adjust microphone settings

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NOTE: Step 2 should resolve the issue. If the issue is still not resolved, continue below. 
 

Step 3: 

Right-click the Volume icon on taskbar, and then choose Sounds in the menu.

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Step 4: 

In the Sound window, select the tab for Communications
Select the option labeled Do nothing, click Apply, and then click OK.

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