11/30/18 21:27 PM  

RingCentral Phone - Desktop | Purge Data Manually - Windows

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SummaryPersisting issues when using the RingCentral Phone application can be resolved by purging the data associated with the application which can be done manually or automatically. This article demonstrates how you can purge data manually on Windows using the RingCentral Phone for Desktop.
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Purge Data Manually on RingCentral Phone for Windows

You may experience having problems when you use the RingCentral Phone for Desktop. One issue is when you cannot see new messages on the app. The most common cause of this issue is when the app-data folder is full.

When you experience having problems with the RingCentral Phone application on Windows, you may need to perform some troubleshooting steps to resolve the issue. Most issues can be resolved by:

• logging out of your RingCentral Phone account, then logging back in
• rebooting the computer
deauthorizing the RingCentral Phone on the Online account 
purging data automatically


If purging the data automatically does not resolve the issue, you may manually purge the data on your Windows computer. 


1. Open the RingCentral Phone app.

2. Press the CTRL + F1 keys.

3. Click App data folder.

App data folder - Windows

NOTE: If the File Explorer window does not open, follow these steps instead.

4. Log out of RingCentral Phone, then close the application.

5. Close the application's background process — click the Show hidden icons button (up arrow button) at the bottom right of your screen. Right-click the RingCentral Phone icon, then click Exit.

Show hidden icons

6. Delete the RingCentral Phone folder contents.

7. Open the RingCentral Phone app, log in to your user extension. Test to see if the issue has been resolved.

If the issue persists, please contact RingCentral support.


Manually open the RingCentral Phone AppData folder on Windows

1. Open a new File Explorer window.

2. Navigate to This PC on the left-hand side. Look for Windows (C:), then click this folder.

Click Users.

Windows - Users

3. Find the folder that corresponds to your User profile.

NOTE: It will not be "Public" or "Default".

User profile

4. Go to the app's data folder, which can be done in 2 ways:


Enter the folder location on the address bar

Click the address bar, then enter "\AppData\Local\RingCentral" to the location.

Enter location on address bar 


Show hidden files and locate the AppData folder

Make sure hidden files are shown on your User folder. Navigate to AppData\Local\RingCentral.


5. Log out of RingCentral Phone, then close the application.

6. Close the application's background process — click the Show hidden icons button (up arrow button) at the bottom right of your screen. Right-click the RingCentral Phone icon, then click Exit.

Show hidden icons

7. Delete the RingCentral Phone folder contents.

8. Open the RingCentral Phone app, log in to your user extension. Test to see if the issue has been resolved.

If the issue persists, please contact RingCentral support.

 

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