11/30/18 21:28 PM  

RingCentral Phone - Desktop | Purge Data Manually - Mac

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SummaryPersisting issues when using the RingCentral Phone application can be resolved by purging the data associated with the application which can be done manually or automatically. This article demonstrates how you can purge data manually on Mac using the RingCentral Phone for Desktop.
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Purge Data Manually on RingCentral Phone for Mac

You may experience having problems when you use the RingCentral Phone for Desktop. One issue is when you cannot see new messages on the app. The most common cause of this issue is when the app-data folder is full.

When you experience having problems with the RingCentral Phone application on your Mac, you may need to perform some troubleshooting steps to resolve the issue. Most issues can be resolved by:

• logging out of your RingCentral Phone account, then logging back in
• rebooting the computer
deauthorizing the RingCentral Phone on the Online account
purging data automatically


If purging the data automatically does not resolve the issue, you may manually purge the data on your Mac. 


1. Open the RingCentral Phone app.

2. Press the ⌘ + fn + F1 keys, or ⌘ + F1 (only one will work depending on your macOS settings).

3. Click App data folder.

App data folder - Mac

NOTE: If the Finder window does not open, follow these steps instead.

4. Log out of RingCentral Phone. Close the application — go to File > Quit RingCentral Phone.

5. Delete the RingCentral Phone folder contents.

6. Open the RingCentral Phone app, log in to your user extension. Test to see if the issue has been resolved.

If the issue persists, please contact RingCentral support.

 

Manually opening the RingCentral Phone AppData folder on Mac


1. Go to the app's data folder, which can be done in 2 ways:


Open the data folder through Go to Folder

Select Go in the toolbar on top of the display. Hold the option key, then select the Library option.

Go to /Application Support/RingCentral.


Navigate to the data folder through the Finder

Open the Finder, then in the toolbar at the top of the display, select Go, then Go to Folder.

Enter ~/Library/Application Support/RingCentral into the field.


2. Log out of RingCentral Phone. Close the application — go to File > Quit RingCentral Phone.

3. Delete the RingCentral Phone folder contents.

4. Open the RingCentral Phone app, log in to your user extension. Test to see if the issue has been resolved.

If the issue persists, please contact RingCentral support

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