12/12/18 21:02 PM  

Central - Force Logout Agent using Central Dashboard | RingCentral Contact Center

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SummaryThis article describes the steps to force logout an agent from their agent application through the Agent List widget in Central Dashboard.
Details


Central - Force Logout Agent using Central Dashboard 


Scenario
These steps are useful when you experience issues related to:

• User left for the day and is unable to logout of agent application.
• User is unable to change states in agent application / Stuck agent.
 

Environment

• Agent Application (Thin Agent / Power Agent / MAX)
• Central Dashboard
• Supervisor
 

How to Force Logout Agent using Central Dashboard?


1. In Central Dashboard, locate the Agent List widget.

2. Double-click on the name of the agent.

3. Click Force Logout.

4. Click Yes.

Note: You can also force disconnect an agent through the Active Agent Report in Central. If you are using the Supervisor, you can also force disconnect an agent out of MAX.

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