SMS notifications indicate different recipient
Debbie, the Operator Extension User, is assigned as the text message recipient for the main line. However, when she received the text message, she was notified on her email that she has a new text message. She noticed that the email was addressed to John, the Account Administrator.
Why does the SMS notification show a different recipient?
It is normal behavior that text notifications sent via email would show the main extension's name as the recipient, even if the account is set to have a different operator extension.