01/29/19 19:26 PM  

Hot Desking - Convert an Assigned Phone to a Common Phone | RingCentral

« Go Back

Article

 
SummaryThis article contains steps for converting your existing phone (assigned to a User) into a hot desking phone (common phone). Hot Desking or a Common phone allows RingCentral Users to log in to a shared desk phone.
Details


IMPORTANT: Before you proceed with the steps below, make sure that the device that you want to convert into a Common phone / Hot Desk phone / Shared phone is supported. To view the list of supported phones, visit Hot Desking - Frequently Asked Questions.
 

How to convert an assigned phone to a hot desk phone

1. Log in as an Administrator to your RingCentral Online Account.

2. Go to Phone System > Phones & Devices > User Phones

3. Select the device that you want to convert into a Hot Desk phone from the list of User's devices. 

4. Before you proceed, make sure to note the Name of the device. The Name is located at the upper right hand corner of the screen opposite the Change Phone button. Click Change Phone, then select RingCentral Phone app

User-added image
 

5. You will see a note saying that the Phone Number that was assigned to the desk phone will be reserved for the User and will be activated when the user downloads and opens a desktop application. A checkbox will also be provided for your to acknowledge and accept that the User may not be able to make emergency calls from the RingCentral Phone app. Tick the box, and the click Next

6. Set the Emergency Address for the RingCentral Phone app, and then click Next. You can either select the Emergency Address from the drop-down list or click the New button to enter the correct address.

IMPORTANT: The Emergency Address must be the physical address at which your device is located. This address will be used in the event of an emergency call (911 in United States and Canada, 999/112 in United Kingdom, and other Emergency Call Services applicable in other countries).

7. Click Done.

8. Go to Phone System > Phones & Devices > Unassigned

9. Click on the Name of the device that you want to convert into a Hot Desk phone.

10. Click on Convert to Hot Desk Phone

11. Set the Phone Nickname, and then click Next

12. Set the Emergency Address for the Hot Desk phone, and then click Next. You can either select the Emergency Address from the drop-down list or click the New button to enter the correct address.

IMPORTANT: The Emergency Address must be the physical address at which your device is located. This address will be used in the event of an emergency call (911 in United States and Canada, 999/112 in United Kingdom, and other Emergency Call Services applicable in other countries).

13. Set the Shipping Address. You can either select a Shipping Address from the drop-down list or click New to button to enter the correct address.

14. You will see the Summary of the recurring charges for the taxes and other fees. Tick the box to acknowledge, accept and authorize the charges for the Hot Desk / common phone, and then click Next.

15. Click Done
 

NOTE: The list Hot Desk phones / Common phones can be found under Phone System > Phones & Devices > Common Area Phones

 

Related Articles 

Hot Desking - Overview 
Hot Desking - Frequently Asked Questions 
Hot Desking - Set up a New User to Log-in to a Common Phone
Hot Desking - Log in to a Common Phone 
Hot Desking - Log out from a Common Phone 
Hot Desking - Order a Common Phone | RingCentral 

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information