06/08/17 01:12 AM  

Transferring a Call Using Touch Tone Command

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SummaryHow do I transfer a call to another extension or phone number?
Details
Transferring a call to another extension can be done by using touch tone commands on your phone. Follow these steps to transfer calls to another extension. 

i. Transferring the call to another extension in your account
ii. Transferring the call to a different phone number

Transferring the call to another extension in your account

Step 1:

Dial ## to place the caller on hold.

Step 2:

When you place the call on hold by pressing ##, you will hear “You have a call on hold, to return to the call, press #.  To transfer this call to an extension, dial the Extension number.  For more options, press *

NOTE:  The call will then be blind transferred to the other extension.  The caller will remain on hold until the other extension picks up or until routed to the other extension's voice mailbox.

Caller ID Behavior: 
Blind transfers only show the originating Caller ID.

Transferring the call to a different phone number

Step 1:

Dial ## to place the caller on hold.

NOTE:  When you place the call on hold by pressing ##, you will hear “You have a call on hold, to return to the call, press #.  To transfer this call to an extension, dial the Extension number.  For more options, press *

Step 2:

Press the star key (*).

NOTE:  When you press the * key, you will hear “To transfer this call, press 1.  To cancel, press **

Step 3:

Press 1.

NOTE:  When you press the number 1, you will hear “Please enter the phone number or
quick dial number (Flip Number) and then press #.  To cancel, press **

NOTE:  Using the Quick Dial for transferring calls will allow you to warm transfer the call.  To setup your Quick Dial Numbers (Flip Number), click here.

Step 4:

Enter the phone number where you want to transfer the call then press # to complete the transfer.

NOTE:  You cannot use the call transfer feature if the call was initiated from RingOut.

Caller ID Behavior: 
Warm transfers only show the Caller ID of the transferring party and does not include the originating Caller ID.

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