08/24/17 23:09 PM  

RingCentral Fax Plans: Customizing the Fax Notifications Settings

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SummaryHow do I customize the Fax Notifications settings on the RingCentral Online Account?
The Notifications section of your RingCentral Online account allows you to  customize the notification settings for received faxes.

NOTE: The following steps are applicable to users who are subscribed to RingCentral Fax plans only. If you are a RingCentral Professional or Office plan user, go to Customizing the Messages & Notifications Settings through the RingCentral Online account.

Step 1:

Step 2:

Click Settings.

click Settings

Step 3:

Select Notifications.

select Notifications

Step 4:

You can be notified by Email or by SMS when you receive or send a fax, depending on which is checked (enabled).

Received Faxes:

Notification Settings

Notification by Email - Enter the Email Address where you want the email notifications to be sent. You can enter multiple email addresses to receive the email notification by separating each using a comma. 

Notification through email

Notification by SMS - Enter the Phone Number where you want to receive the text notification. then select the mobile number's carrier from Select Carrier drop-down list. Click Add

If your carrier is not listed, you can contact your carrier to find out the email address by which you can receive text messages and enter it into the Phone Number field. For example yournumber@yourcarrier.com.

Notification through SMS

To remove the number, click the Delete Delete icon icon.

delete number

Fax Transmission Results:

You may opt to select the same options for Received Faxes: or  uncheck Use same email and text address as for received faxes to customize it.

Fax transmission results

Enter the email address and phone number. Select your mobile phone's carrier from the drop-down list, then click Add.

fax transmission results - email

To have a copy of your Fax Message (.pdf file) sent to your email, simply check the option that says Include attachment with email, and then click Save.

IMPORTANT: For US customers, your voicemail and fax messages may not be delivered automatically to your email as an attachment. The voicemail and fax message will not be attached to the email notification if the HIPAA Conduit setting is enabled. To enable/disable this setting, call Customer Support for assistance. 

include attachment with email

Step 5:

Click Save.

save settings
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