08/31/18 18:29 PM  

RingCentral Meetings - Remote Support

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SummaryHosts can click Support on the Meetings Dashboard to control other's computer, application control or request computer restart. This can be ideal for a support agent to remotely control another Participant’s computer. This will prevent multiple participants from sharing their screen simultaneously when enabled.  

This feature is OFF by default. Account Administrators can enable this feature account-wide and for Users. Users can also enable this in their own Extension Settings.
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RingCentral Meetings - Remote Support


Enable Remote Support account-wide

1. Go to Tools > Meetings > Meetings Settings.

2. Scroll down to In Meeting (Advanced) and enable Remote support.

rc meetings enable remote support account-wide

Enable Remote Support in your own Extension Settings

1. Go to Settings > Meetings.

2. Scroll down to In Meeting (Advanced) and enable Remote support.

rc meetings enable remote support extension

You can only select either Breakout Rooms or Remote Support at a time for a meeting. 
Hosts may not be able to request Participants using the RingCentral Mobile App for remote control.


How it works for Hosts and Participants

When enabled in the account, Hosts can click Support on the Meetings Dashboard during a meeting.


The Host can do the following when Remote Support is enabled in the meeting:

• Hosts can request control from one Participant at a time only.
• Hosts can control the desktop of a Participant.

• Hosts can only control the selected application of a Participant.
• Hosts can request for Computer Restart. - This can be ideal for a support agent to solve computer issue of a User.
 

Participants can grant permission or deny the Host with the following requests:

Desktop Control or Application Control Participants can click Grant Permission or Deny.
• Computer Restart - Participants can click Restart Computer or Deny. After restarting, you will automatically rejoin the meeting.


See Also:

RingCentral Meetings for Desktop Host Controls
RingCentral Meetings: Configuring the Settings for the Account and Users

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